I am extremely disappointed by the rude…
I am extremely disappointed by the rude and dishonest treatment I received at Pret A Manger in Zakynthos. Yesterday, I bought a bougatsa and a bottle of water. I asked for a larger paper bag because the small one was not practical. The employee was about to hand me one, but after the manager said something to him in Greek, he suddenly told me they “didn’t have any large bags.” I was then charged €0.20 for a small bag. To make it even more confusing, the receipt even said “plastic bag,” although it was clearly a paper bag. The most frustrating part came just one customer later. I watched them hand out large bags without any hesitation. I went back to the counter and politely said, “You just told me you didn’t have any large bags?” Instead of explaining the situation respectfully, the manager immediately raised her voice and shouted, “I never said that! I only said the large bags are for salads, not for everything!” That was simply not what I had been told. I replied that I had bought both the water and the bougatsa from their own shop and had even paid for the bag, so I didn’t understand why I was being treated differently. The manager refused to listen and completely ignored me. This was one of the most unprofessional customer service experiences I have ever had. Being spoken to in such a disrespectful manner, misled about something as simple as a bag, and then ignored when asking a reasonable question is completely unacceptable. Customers deserve honesty, consistency, and basic respect—not excuses, shouting, and dismissive behavior. I will definitely not return and cannot recommend this location to anyone.