Poor Customer Service
I have booked my multi city trip with them. I have to change one flight due to family medical emergency (visiting my terminally ill grandmother who wants to meet me and my new born). I am trying to process my change request for last 2 weeks with no result. My change requests through app is denied multiple times without any reason. I contacted airline and they mentioned their is no issue at their end to change or modify my ticket. I have placed 30+ calls some as long as 1.5 hours. Their proposed solution is now to cancel all my flights and rebook which is leaving me with no other option except paying thousands of dollars from my own pocket with limited flight availability. On top of that in these 2 weeks the prices have quadrupled and i am responsible for now the fare difference. The emotional distress of dealing with them is alone enough reason to not use their services. This is the most unethical corporation i have ever come across as they reverted back on solutions they offered. Don't believe them if they offer you any solution on the phone until its in writing.