NO AFTERSALES SUPPORT! BEAWARE
The worst customer service experience I have ever had. I didn't purchase the product directly through DJI but one of their resellers in Canada. All stores that I have seen that sell DJI products explicitly states on their site and at point of sale that all sales are final, and all returns, exchanges and refunds are exclusively dealt with directly by DJI. Except when you call DJI they claim that its the dealers responsibility to issue a refund. So you end up stuck in the middle with a piece of S*** product that doesn't work and no where to go. I have spoken at length with the owner of the store I purchased the RSC2 Gimbal from and they say as part of their contractual agreement with DJI, it explicitly states that DJI will handle all aftersales support. Well isn't that convenient. If they handle the aftersales, and do nothing then they get to keep your money without spending more on fixing anything. This is actually bordering on the line of a scam. I tried to raise an official complaint, the management don't call you back, I even tried stating that I will stay on the line until I speak with a manager. You end up on hold indefinitely. They just hope you get bored and hang up. This must have happened 10 times in a row when I was calling. The advisor responsible for this is called Russ. I absolutely regret buying a DJI Gimbal. I WISH I had gotten a Zhiyun Crane series instead. I will never buy another DJI product again.