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Sarah

United States

1 Reviews
2 Reads
3 Useful

1 review

Hergivenhair

Their customer service is horrible

Their customer service is horrible. I placed an order & they immediately took the money from my account yet they took an excessive amount of time to process & ship my order. Their number on the website is no longer working/disconnected, they didn’t reply to my emails or online messages through their website. Their site says my order should take 2-5 days yet, my order still, hasn’t shown it’s shipped or processed on their online account login. It’s been over a week that they’ve has my money & not shipped my order, processed my order nor bothered to communicate or even reply. I’m going to have to file a BBB complaint & call my bank to refund. I highly suggest anyone who’s had problems file a BBB complaint and they’ll be forced to be professional. It appears they have wronged many customers.

2021-08-10Helpful 3