I use Agoda to book about 300 nights a…
I use Agoda to book about 300 nights a year in hotels. I find overall their app is very good for hotels. Where it struggles is with other types of accommodation, renting apartments and houses, the process never goes well and they seem unable to pass access details in time, often arriving 8 hours later than the check in time so I waste an hour trying to contact someone. Also their customer services is very challenging to get to a human, when you do finally get a human they do try and help but by that time you’ve given up with email and online chats. There’s also issues with hotels not updating their info, for example it says car parking is £10 when it’s £15 or when it says they have a swimming pool then you find out the hotel charges £10 extra per person to use it. I would say Agoda needs to improve contact with members and listen to what they say, then they can update their site and give a higher more informed level of service to their customers……shock horror, most of us loyal agoda customers want to support and help agoda, so talk to us.