Cancellation ignored, forced to pay return shipping and wait for refund
I requested a cancellation immediately after placing my order, as I wanted to proceed with a different product. Despite my prompt cancellation request, Peak Design processed and dispatched the order anyway. The item was delivered to me against my wishes. To make matters worse, I am now expected to cover the return shipping costs and associated fees, costs I should not have to bear given that I cancelled before the order was even processed. On top of this, the refund timeline is unreasonably long, causing further inconvenience. Customer service acknowledged my cancellation request but failed to act on it in time, leaving me out of pocket. I would not recommend Peak Design to anyone who values responsive and accountable customer service.