Great Customer Service
I've been a Flaviar member for quite a while. As part of my membership, I already added the Flaviar Black upgrade. However, a duplicate charge was recently processed, so I reached out to customer service about this confusion. The response was prompt and provided the clarification that I needed. The charge turned out to be a recurring subscription with auto-pay, and I had subsequently activated a Flaviar Black upgrade as part of the Advent Calendar package this past holiday season. I didn't realize that the system would allow two memberships for the same account, and assumed that it would override the previous membership. The duplicate charge was fully refunded and all future auto-pay was removed from my account. Ultimately, this response reflected the desired outcome, in a hassle-free manner. Quality products and friendly/helpful customer service is why I continue to be a Flaviar member.