We’re here to help people try more new things more often. To stir up new emotions and create experiences for you and your friends. Not only do we send out personalized samples & complimentary bottles, we give people access to rare and original spirits, invite them to great events, and keep them educated & entertained with booze-themed content.Enjoy special releases, themed Tasting Boxes, live tasting events, and a wealth of information on spirits & distilleries. Keep track of your Home Bar online.
Written by the business, not verified by us.Flaviar (flaviar.com) has a 4.0 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 76% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-24.
Reviewers had a great experience with this company. Customers truly love the wide selection of unique spirits, robust packaging, and the thoughtfully curated advent calendars that make wonderful holiday gifts for enthusiasts. People frequently mention that customer support teams are exceptionally helpful, friendly, and quick to resolve any questions or assist with managing various purchases. Some reviewers were not happy with unexpected shipping delays, completely unfulfilled orders, and a frustrating lack of proper communication regarding tracking details and refunds. Consumers also noted recurring problems with fragile bottles breaking inside shipments or arriving damaged during transit across various delivery regions and addresses.
Auto-generated from all reviews of this business. For reference only.The only downside to the experience was that an adult has to be home to sign for the packages, or you can go to pick it up at a nearby UPS/FedEx location (depending on shipping method). Not a big deal in itself, but when FedEx completely messes it up, not great. Fortunately, Flaviar's customer service was fantastic in helping take care of the issue.
Excellent customer service. Can’t wait for the advent calendar!
Horrible customer service. Waiting a full month for a single bottle. Corky the bot said 10 days, Emmanuel (human) said they were waiting. The manufacturer said stock was good. Flaviar confirmed 10 days ago. Now they won’t even respond to emails and messages.
Hi Bob, We appreciate your honest feedback, and we're really sorry to hear about the poor experience you've had with our service so far. Unfortunately, we weren't able to locate any previous communication using the information provided in this review, but we kindly invite you to contact us at [email protected] where we'll be happy to assist you further. Thank you for your understanding!
The experience is always great. Delivery is fast. I have been a member with these guys for a long time. It's great products for myself and to share with my friends I'm a long time customer.
I found the reordering of my 3 month subscription to Champions of Bourbon be confusing and unnecessarily difficult. This process should be streamlined.
Hello there, We’re sorry to hear that you found the Champions of Bourbon renewal process confusing. We’d really appreciate the opportunity to learn more about your experience and understand which part of the process you found difficult. Feedback like yours helps us identify areas where we can improve. If you’re willing, please share your thoughts with our Support Team at [email protected]. We’d be happy to pass your feedback along to the appropriate team for review. Thank you for taking the time to let us know!
The subscription selections are unique and make a great addition to my bourbon cabinet. I always look forward to sampling a pour from the newest arrival. I work during the weekdays and cannot sign for deliveries. I have to sign up for premium subscriptions to UPS and FEDEX to hold shipments at stores. This is the only issue I have with Flaviar. Inconvient and added expense.
You used my old address and never let me edit or confirm. I immediately sent an email to customer support twice and never received a response. I was forced to pay UPS $50 to redirect the package to my new address. Very disappointed in the lack of customer service and not able to change the address.
Hello Darrell, We’re sorry to hear about your experience. After reviewing our records, we weren’t able to find the emails you mentioned. If you were communicating with Corky, our AI assistant, you can always ask to be transferred to a member of our Support Team, and we’ll be happy to assist you directly. Please reach out to us again at [email protected] so we can review what happened and make sure everything on your account is up to date. We also recommend updating your shipping address in your account before placing any future orders to help avoid similar issues. Based on the tracking information we have, the order has now been successfully delivered. We appreciate the opportunity to look into this further with you.
Prices are ok, shipping fees can be high!
Flaviar has a great selection at reasonable prices
No problems to date. I really appreciate that!
Reliably here in great condition. Good pours.
Easy to obtain great bourbons at great prices
I placed an order for an alcoholic beverage and I notified your team that I did not receive my bottle I gave your team the tracking number that was given to me UPS said you had to file a lost package claim your team said they would be sending out another one but I have not received a single notification on when that will be
Hello Mike, We’re sorry to hear about your experience. Unfortunately, we weren’t able to locate your order based on the information provided in your review, so we’re unable to check the status of your replacement shipment. Please reach out to our Support Team at [email protected] with your order number or the email address associated with your purchase. We’ll be happy to review your case, provide you with an update on the replacement shipment, and make sure everything is moving forward as expected. We appreciate the opportunity to look into this for you.
This actually happened 1/1/25 when my order was to be shipped. I ordered this "Thoughtful Bourbon Gift" for a Christmas gift for my daughter & son-in-law in 12/2024. Unknowing to me, she had bought a gift for him before from Flaviar, not realizing it had to be a subscription-based thing. She got charged for 2 months "subscription fee" for items they didn't receive. She was only able to keep her card from being charged by Flaviar by changing her card number. When I sent the gift to them because it was the same address - Flaviar requested a credit card from her again. She wasn't getting into that mess with them again and wouldn't give them her credit card so, Flaviar NEVER sent them MY Christmas gift that I had PAID $186.15 FOR!! RIPPED OFF, I tried emailing for my money back without any answer back. They took my money, never sent the gift and I ended out more money because I had to buy a new gift for them both! DON'T WASTE YOUR MONEY sending gifts to family or friends, who will get sucked into some subscription for something they didn't ask for AND SUCKED INTO AN EXPENSIVE WORMHOLE you never meant to get them into!!
Hello Lori, We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. After reviewing our records, we weren’t able to find any previous communication with our Support Team regarding this matter. We’d really like the opportunity to investigate what happened and help resolve it. Regarding the Champions of Bourbon subscription, this is a recurring subscription product that renews automatically unless canceled. Each renewal includes a new shipment, which is why a valid payment method is required for active subscribers. We also noticed that the gift card associated with your purchase was never redeemed. It’s possible that this is why your family member later enrolled separately and experienced subscription charges, but we’d like to review the full account history to confirm exactly what happened and why the original gift was never used. Please reach out to our Support Team at [email protected] and request to speak with a human agent. Include your order number or the email address used for the purchase, and we’ll investigate the order history, explain what occurred, and work with you toward an appropriate resolution. We’d appreciate the opportunity to look into this before drawing any final conclusions, as we’d like to make sure we have the full picture.
Excellent spirits at an excellent price! Great selection and easy to use online ordering. Very reliable shipping. Outstanding subscription opportunities.
I did not renew this. It was a gift that wasn’t renewed.
Hello Perry, We’re sorry for the confusion regarding this renewal. The membership was set to automatically renew, which is why the renewal was processed even though you did not manually place a new order. Our Support Team has since taken care of your request. The membership and associated order have been canceled, and a full refund was issued back to your original payment method. We apologize for the inconvenience and can confirm that there will be no further renewals.
I have tried to cancel this membership multiple times. I didnt receive the purchase last year because I had moved and I still dont live at the address it shows after changing it online. Please cancel the purchase and refund the charge to my card.
Hello Jacob, We’re sorry for the frustration this has caused. We reviewed your account and can confirm that your membership was still set to automatically renew, which is why the renewal and associated order were processed. Since receiving your request, our Support Team has taken care of this for you. Your membership has been canceled so there will be no further renewals, the order has been canceled, and a full refund has already been issued back to your original payment method. Depending on your financial institution, it may take a few business days for the refund to appear on your statement. We apologize for the inconvenience and can confirm that everything has now been canceled as requested.
I’ve been a customer for a while now even before you changed your format I’ve always received my orders and they have been correct always Thank you
They give me a chance to take my time and review all the whiskey I want to look at. They tell me how it tastes how it is made and where it comes from. They even give me a background on the product and the company. I just ordered Hercules Mulligan Rum and Rye. I love it. You should try it too!
On several occasions I was incorrectly charged. I have two years worth of black membership and twice They charged me forty hours for a monthly subscription as well. The customer services basically non existent. When there's an issue, you can text with an AI bot, that does absolutely no good. And then you wait between twelve and twenty four hours ( sometimes more) for a response from a (allegedly) human being... i still have my doubts. The second time I asked why they still keep overcharging me.It was implied, it was my responsibility to make sure they don't overcharge me or steal for me. The audacity is mind boggling. In fairness, it is convenient to be able to order nearly everything you want when you want, but their prices are nowhere near as good as some of the local stores. The difference being they have a better selection that you pay a premium for. They do offer free shipping on some items. And when I attempted to I purchased it, they rejected my credit card numerous times until until the the product I wanted was no longer available when I asked if they would be willing to honor it. And showed them that my credit card was rejected by them. They told me I had to call my bank, but that same day when they refuse to honor that deal.Does that mean make another purchase on a different bottle of whiskey, it appears that this company maybe advertising products, They don't have or won't sell. I have screen captures of the transcripts, and I would love to be able to post them here. I just can't figure out how. If anybody who reads, this has a friend that is considering purchasing liquor online, please ensure they look at this review. Also, please share these facts with everyone.You know. Posted on facebook, instagram, anywhere people communicateleord knows I'll be doing the same Update: This is a reply to flaviar's reply I did get my money back after having been charged incorrectly on more than one occasion, but it's only because I caught it. You still didn't mention why one of your employees implied that it was incumbent upon me to make sure you don't steal from me. Because you did it to me on weather.One occasion I don't believe you corrected the issue at all. I'm also curious how many people you stole forty dollars a month from before I caught you. I showed you a screen capture of the whiskey I was attempting to purchase and your website rejecting my credit card... The same credit card I used the day before I tried the purchase and the day after. You didn't see a rejection on your side Because you're dishonest, company had no intention of selling the product, it's just part of your scam. It seems to me like you advertised products to get people to your website that you had no intention of selling. There was nothing wrong with my credit card.There was something wrong with your dishonest company. You also did not address the complete lack of customer service, i am one hundred percent convinced that everybody you text with or email with.At this company is a bot. I think somebody created a website that uses AI as a middleman for selling whiskey.
Hi Matthew, We’re sorry that your recent experiences with Flaviar have left you feeling this frustrated. We do want to clarify a few points regarding the issues mentioned in your review. We identified the incorrect membership charges you contacted us about, issued refunds accordingly, and took steps to ensure that the same charges would not recur. Your Flaviar Black membership has also since been canceled as requested. Regarding the unsuccessful purchase, we were unable to locate a declined transaction on our end, which is why our Support Team suggested checking with your card issuer and trying some additional troubleshooting steps. We understand that the same card subsequently worked for another purchase, and we’re sorry that the original offer was no longer available by that point. We are also currently working to clarify the outstanding Cask Co-Op vial and New Riff bottles you mentioned so that we can determine exactly what remains to be fulfilled. We recognize that the overall experience has been frustrating, particularly given the number of issues you’ve encountered. While we may not always be able to provide the resolution requested, our Support Team will continue working to address any outstanding items on your account.
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