Beanz (www.beanz.com) has a 4.2 out of 5 rating on OK.one, based on 71 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 79% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 77% of negative reviews. Last updated 2026-08-10.
I had an issue with placing an order for coffee beans via the website as it would not accept payment. I reported the issue and spoke to customer services who looked into the matter. The issue wasn’t resolved straight away but Nikeziwe gave assurances she would monitor the issue with the technical issue end keep me informed. As a gesture of goodwill I was sent a bag of beans free of charge which was appreciated. It took about 3 weeks to be resolved. Nikeziwe was instrumental in keeping me informed and the customer service she provided was excellent.
Great way to sample a wide range of coffees at very reasonable prices.
I took out a Beanz subscription after purchasing a Sage Dual Boiler (great machine) and am delighted I did so.
The subscription is good value and offered a way to try many different types of beans (you can specify your preferences), and I ended up preferring beans that I did not think I would.
Excellent service and I would certainly recommend it.
R
Robert Brock · 7 reviews · Experienced 2026-06-12 ·
★★★★★
Not bad, not great
Coffee seems overpriced in order to squeeze money from their 25% discount for those joining having purchased a Sage/Breville machine. The lack of ability to rate each coffee on personal taste is also disappointing. I'm forgetting what I like/don't like.
I was also sent the wrong coffee one occassion but that issue was resolved well, and very quickly.
Overall - could do a lot better. I won't be sticking with them forever, but that 25% saving (up to £650) means that I'm not looking just yet as it's similarly priced to going direct, but all on one site.
L
Lf · 8 reviews · Experienced 2026-06-08 ·
★★★★★
Great help called Videocalled me…
Great help called Videocalled me through it and manged to fix my machine lovely lady
I
Ian Line · 5 reviews · Experienced 2026-06-03 ·
★★★★★
Fantastic service and v good coffee
Fantastic service and v good coffee. I made a mistake ordering and they quickly put it right, even though it was my fault. Can't rate them highly enough.
Always receive high quality freshly roasted coffee, highly recommend.
S
Saintforu · 35 reviews · Experienced 2026-05-31 ·
★★★★★
Fantastic support team at Beanz
Fantastic support team at Beanz. There were some issues with cash back. But the team supported me throughout until the cash back was sent into my account. Very happy with the team and resolution provided.
P
Peter · 3 reviews · Experienced 2026-06-01 ·
★★★★★
Recommended
Although I receive great tasting coffee from beanz it is their customer service which stands out. Nikeziwe has assisted me twice in a timely and friendly manner which resolved the issue to my complete satisfaction. I couldn't ask for more.
C
Customer · 4 reviews · Experienced 2026-05-14 ·
★★★★★
Excellent customer service
Excellent customer service! I missed my parcel and it was sent back to the roaster. I got in touch with Beanz to ask if they can resend the coffee and got a quick response from Nikeziwe who sent a fresh batch of coffee, free of charge.
Bought a Sage machine with an offer of 2 bags of free coffee from Beanz.com. There were no choices for decaf so I messaged them. The two free bags arrived quickly and well packaged.
Nikeziwe replied that unfortunately decaf was not part of the offer. He then messaged me again and offered a complimentary bag of decaf which also arrived promptly. Very pleased with the customer service I received from Nikaziwe.
A
Al · 7 reviews · Verified · Experienced 2026-05-19 ·
★★★★★
Great customer service
Great customer service, very happy with the way the customer support handled my request.
Coffee is very good, however customer service is a complete disaster with huge delivery delays. Now I have been without coffee for 10 days and customer service is saying I have to wait for up to additional 8 business days!! It is unclear what happened and why my order was not processed.
Reply from Beanz2026-05-07
Dear Davide,
Thank you for your feedback. We’re sorry to hear how frustrating this experience has been.
We’d like to gently clarify that there may have been some confusion regarding the timeframe shared. The 8 business days refers to the delivery window for a new order, rather than the original which is under investigation. We appreciate that this may not have been clearly explained at the time.
We understand how important it is to have clear communication and timely updates, and we regret that this has not met your expectations.
Our team will follow up with you directly to clarify the situation and provide further assistance within our framework.
Kind regards,
Beanz.
Matt Akerman · 8 reviews · Experienced 2026-04-30 ·
★★★★★
Frequent customer, fresh coffee straight from the roaster
We frequently grab our Caravan coffee from Beanz, never had a problem with it. Arrives within a week freshly roasted, the cashback offer is great and works automatically.
B
Bahar · 8 reviews · Experienced 2026-04-20 ·
★★★★★
I’ve been with Beanz for around 6…
I’ve been with Beanz for around 6 months and regularly source my coffee through them. I am very appreciative of their customer service (their response time, ability to understand and solve my queries).
I like the fact that all coffee bean brands are under one roof and I can try a variety.
I
IanC · 81 reviews · Experienced 2026-04-14 ·
★★★★★
All good things come to those....
...who wait.
I bought a new Sage/Breville Barista Exoress and got a free two small bags of coffee via Beanz, wasn't happy with the outcome, wrong flavour profile due to a mix up on the site, and was offered a replacement.
I've just started on that replacement and it was great. Nikeziwe at Beanz was super helpful and totally understood the issue and resolved in good time.
I'm happy to recommend from my first experience.
m
mark hughes · 7 reviews · Experienced 2026-04-13 ·
★★★★★
Customer service is abysmal
Customer service is abysmal! Endless calls and emails and acknowledgment that they were wrong but still fail to honour their suggested goodwill gesture. False promises and lack of communication and follow through. Regardless if the coffee is good or bad il take my business elsewhere.
Beanz is my top choice for the freshest coffee beans. I will continue to shop from here for life. The best company for fresh coffee beans ! Customer service is excellent. Never had better customer service than beanz!
M
M. Porter · 8 reviews · Experienced 2026-03-26 ·
★★★★★
Beware the Beanz coffee cashback con
I bought a Bambino machine October 2023 with an offer of £50 cashback for every 20 purchased up to a maximum of £200 within 2 years of purchase. Initially there was a problem starting the cashback so I assumed (wrongly) the 2 years started from the activation. I have just made my last claim for £50 which has been rejected. My problem is that the online account kept updating with every order towards my cashback so I assumed I was still qualifying.
I claimed in good faith but despite 10+ emails I was declined. So if your claiming cashback be aware the cashback status on your account might not be correct.
Reply from Beanz2026-04-22
Dear M. Porter,
Thank you for taking the time to share your feedback. We are sorry for any confusion around the cashback promotion timeframe, and we appreciate this has been disappointing.
To clarify, the terms and conditions of this cashback promotion allow claims for 24 months from the date the offer was activated. As that 24-month period has now ended, your most recent £50 claim fell outside the qualifying period and could not be approved.
We appreciate that you submitted your claim in good faith, and we understand why this outcome is disappointing. Our team is currently reviewing your case and will reach out to you directly as soon as possible.
Kind regards,
Sage Appliances.
M
Miss lesley snell · 49 reviews · Experienced 2026-03-20 ·
★★★★★
I’ve taken out a subscription however…
I’ve taken out a subscription however the first delivery was thrown over the fence and left soaking wet, second delivery sent wrong beans and next delivery they charged me twice and sent 2 orders even though I only ordered one and I’ve been waiting 3 weeks for a refund ! It seems very disorganised and inefficient. The coffee is nice but I wish they’d sort the deliveries and my refund asap
