Great experience
The issue was resolved with minimal involvement on my part. The resolution did take a while and I had to follow up however, I think that was due to the coffee roaster and not the beanz representative.
About Beanz
Data updated- Website
- www.beanz.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 71 reviews
- Replies to negative
- 77% (10/13)
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Is Beanz legit?
Beanz (www.beanz.com) has a 4.2 out of 5 rating on OK.one, based on 71 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 79% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 77% of negative reviews. Last updated 2026-08-10.
What people say
The lack of customer service is truly…
The lack of customer service is truly astonishing. My espresso machine has been malfunctioning for months and a video troubleshooting session concluded the machine is working fine. I am at a loss for words. Guess I will just throw my 2800$ espresso machine in the bin since I cannot get it serviced.
Reply from Beanz2026-03-03
We're very sorry to hear of your experience. Please expect an email shortly. We'll be happy to look further into how we might help rectify this issue.
I would have given a 5 star if the…
I would have given a 5 star if the respond time was faster. I received my replacement bags (2) since the oroginal 2 bags were never shipped but once shipped my card was charged again for the replacement coffee. Dont understand why, had to send another email regarding that charge. Waited a whole entire week to get back my refund. Things got taken care of but didn't like how it was handled.
Great product great team
We have used beanz for our coffee for a year now and their service is second to none, on the rare occasion that we had a slight problem it was sorted out immediately no questions .. the products and the team are great and I wouldn't hesitate to recommend them ..
I did not receive an answer to my…
I did not receive an answer to my question and my case was closed. The same question, I received cold brew beans as opposed to espresso. Is there a reason that I received cold brew beans?
Reply from Beanz2026-02-21
We do see that an email was sent to you just today. We're sorry to know that it seems to have not reached you. We'll be happy to forward that again. Please expect in shortly.
I had an issue with the coffee…
I had an issue with the coffee dispatched to me being 3.5 weeks after roast date. Beanz immediately offered to dispatch any brand of my choice and actioned it within almost minutes. Hopefully this one dispatched is nice and fresh.
Order was missing 1 of 3 bags ordered
Order was missing 1 of 3 bags ordered The customer care team member promptly ordered the missing bag and it was delivered within 3 days. The replacement bag was sent from supplier as ground for espresso rather than whole beans. This is not an issue with Beanz or their customer service. I will order again just not from Mecca
The support team was extremely helpful
The support team was extremely helpful. I had signed up for the barista’s choice subscription and I had thought that I would get a variety of different types of beans so I selected four bags for the order. But when my order came, it was four bags of the same type of beans which I tried and realized I didn’t really like. When I reached out to support, they not only let me redo my order at no charge, but they let me select a variety of four different types of bags for a one time order change! I was pleasantly surprised at how accommodating and understanding they were about my situation.
Helpful service team
The service team were helpful and responsive with my issue. My only gripe is they could have checked the order that was delayed with the supplier and send replacement coffee sooner. I have now received a coffee order but it took two weeks to arrive.
Incorrect item sent
Incorrect item sent. Raised issue on website. Reply received within 90 mins and follow up mail stating resolution soon after. No problems no quibble. All customer service should be this way.
A welcome coffee replacement!
I got in touch the team with an issue I’d been experiencing with pre ground coffee in my espresso machine, for information. They kindly offered to send me some whole beans to replace my wasted coffee supply when they learned of my latest sage grinder purchase. Many thanks!