Beanz (www.beanz.com) has a 4.2 out of 5 rating on OK.one, based on 71 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 79% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 77% of negative reviews. Last updated 2026-08-10.
When buying through beanz beans are not fresh
We appreciate you taking the time to leave a review. We’re sorry to hear your experience fell short of expectations. We will pass your feedback along to the appropriate teams.
The person who called me and resolved my issues was very nice and really wanted to help me. He exceeded my expectations.
Great customer service, satisfied customer.
Great coffee selection brilliant support!
I tried to contact the team via email many many times over a two week period and no one ever got back to me. I copied in all the email addresses I had received emails from but still nothing! Very disappointed.
Beans team took care of the issue right away. They even went above and beyond sending new beans next day. Thank you
A very responsive and helpful customer service team…… and great coffee!
Beanz is a great service!!! I love the selection, how I can change it up and try new vendors and roasts for each shipment. I had an inquiry around a special bag of beans and Customer Service was super responsive. Thank you so much!
We use barista’s choice and really enjoy it. The deliveries are on a schedule we set and match our preferences.
Refund hasn’t been provided and no one has reached out.
Thank you for your review and feedback. We do show that a specialist has escalated your case to help move your refund through for processing. We apologize for the delay and appreciate your patience while this is being completed. We're very sorry for the delays you've experienced. We'll work to get this done as quickly as possible.
I had a great service experience. Resolved my issue quickly after acknowledging my initial email request.
They closed my case!! My order has NOT been delivered!!!!! The order shipped on March 4th - I live in TX - and today it shows it's in St Paul Minnesota!!!! What in the world!? Open back up my case please.
Thank you for your feedback. We are very sorry for the delay with your order. While USPS is experiencing delivery delays, your tracking number does show that your order was released to the roasters and has begun moving through transit. We regret the inconvenience caused.
Fantastic support and friendly agent's. Had issues with my cashback payment. It took a while to resolve, but they persistent and kept me informed.
71 reviews matching