Beanz (www.beanz.com) has a 4.2 out of 5 rating on OK.one, based on 71 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 79% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 77% of negative reviews. Last updated 2026-08-10.
The variety and quality of coffee is wonderful. Communication with Beanz is perfect, with emailed notifications keeping me up-to-date with ordering and shipping details. When needed, the customer service response is prompt and satisfying.
Thank you for your feedback. We do see a specialist reached out on February 16 to obtain additional information needed to clarify your promotion inquiry. Unfortunately, after a few weeks without a response, the case was closed automatically due to inactivity. We’ll resend that email request to you right away.
Communications was good but the follow-up took a little longer due to many e-mails they received. They solved my issue and that was great.
Had the subscription for a couple of years with mixed coffee quality. It’s become too expensive for me to maintain the subscription.
Thank you for taking the time to share your review and feedback. We’ll pass your comments along to the appropriate teams as we continuously work to improve our customers’ experience.
Great customer service and quick replies!
Issue reported and resolved within the one phone call, missing item received very quickly
Prompt response with professional communication and a clear customer focused approach to achieve a solution.
The model of what you would expect from Great Customer Service. When a 'problem' was identified with my order they listened, responded and resolved the situation in a professional and timely manner
I provided proof of purchase and the denied my 2 free bags. Thats some false advertising in my opinion. Update: I tried re-registering my appliance and it did not work. I now have two appliances registered to me. I am just frustrated with this.
Thank you for your review and feedback. We sent an email with the proof-of-purchase details needed to continue your case. We’ll resend that email shortly for your convenience.
A package didn't arrive, and Jean at Beanz fixed it so seamlessly and to my greatest satisfaction!
If you call them, you get Breville's appliance operators and they do not know anything about Beanz. Beanz did not fully read my question. When they asked if I needed anything else, I sent a detailed question. They did not reply, but closed the case.
We're so sorry to hear this. Please expect an email shortly. We'll be happy to see how we might help from there.
Team member was very polite, answered my questions, solved my problem.
Amazing customer service! Needed help ordering decaf beans and they helped me all the way!
My coffee order was pending pickup for last 5 days. Dropped a note to Beanz/Breville support ticket, mentioning to look into it. They not only provided update but also created a replacement order which I instantly got a confirmation of. Amazing customer service, very quick and helpful resolution.
It took a day or so to get a response to a query but it was only as I needed a VAT receipt for work! They seem like a really great company, offering all kinds of ethical coffee bean options. Items arrived well packaged from the individual coffee bean roasters.
Straightforward. Quick to resolve
Instant help and advice
A coffee I had ordered did not arrive so they placed it again with the roaster and it arrived! Thank you beanz!
71 reviews matching