NONovelship★★★★★
Order# BPGREZVYZM
[UPDATE, 21 May: Updating rating to 4* from 3*, Novelship finally replied to provide an explanation for delay. I've finally received my order in good condition today after the delay. In future, kindly ensure that we're kept up-to-date in good time to avoid any concerns or worry for a 5* rating. Thanks!]
I received tracking number last Friday for order# BPGREZVYZM. Since then, there's been no movement on package with notification, "User Cancelled Pickup Request". It's been 3 business days since and i haven't gotten a response from Novelship support! Please provide some clarification on what's going on and whether the tracking number has changed?
2024-05-14Helpful 1
NONovelship★★★★★
Been 7 days since seller shipped!
[UPDATE: Customer service responded. Item lost in transit from seller. Awaiting for Novelship to source from another seller. Hoping the outcome will be positive and resolved promptly so that i can finally receive my order]
[UPDATE 2: Finally received my order. Almost a month, but very pleased with the hardwork of the Novelship crew in helping me source for a new item at the same purchase price after my initial order got lost in transit from seller. Also, this is the first time it has taken this long out of my other orders. Hope they can improve further in ensuring that orders don't get lost ever again. Thanks Novelship!]
It's been almost 7 working days since the seller shipped my order# BOM4V8DKKG. Although your customer support has been responsive saying that it should've arrived within last week, they've been unable to provide a valid reason for the delay in arriving at their authentication centre.
In this day and age, it really shouldn't take that long no matter where it's coming with express courier services. Please provide me with a proper explanation for the delay and some sort of timeline. Certainly hope that you're also expediting the process so that i can receive my order within the 5-9 working days timeline as promised by Novelship.
2022-08-15
