Aurate successfully fixed a problem with an order
Kimberley resolved an embarrassing issue for me. I ordered a made to order ring and picked the wrong address when I ordered it. I just caught the error and Kimberly resolved it. I had wanted to send the item to CT- she told me what to do, but it was easier to ship it to an NY address so she took care of that for me. AUrate’s customer service is responsive and fixes problems. I have definitely ordered more jewelry as a result.