Horrible customer service
We took a trip with A&K where there were twelve total travelers. Two groups of five and us. On the first night, one of the guests asked us “how long we would be on their trip”. On top of that…, we were shuttled back and forth between the transit vans, between the two bigger groups. I asked our guide if we could have designated transportation and he never responded. We were treated like the fifth wheel by both the other travelers and the guides. When I wrote my review I commented on this. Following up once we were home, I wrote to the A&K agent in their Chicago office and was told “we should have booked a private trip”. Why is that? Because the other travelers basically HAD a private trip at our expense. Whatever anyone else says, we will never travel with A&K again. They are arrogant, they don’t listen and they treat people like they are the only game in town. We have lots of choices with whom to travel and A&K isn’t going to get our money ever again.