Abercrombie & Kent UK Address: 80 Strand, London, WC2R 0RLTelephone: +44 203 608 3624Abercrombie & Kent AustraliaAddress: Level 26, 80 Collins Street (North Tower), Melbourne, Victoria, 3000Telephone: +61 (0)3 9536 1800Abercrombie & Kent US Address: 1411 Opus Place, Suite 300Downers Grove, IL 60515Telephone: +1 866 261 2702About UsAbercrombie & Kent has been spinning dreams into remarkable adventures for discerning travellers for more than 60 years, ever since our founder pioneered the first modern luxury safari in Africa. Today we are the world’s leading travel company, taking guests to the earth’s wildest frontiers on all seven continents. And although we have grown into a truly international company spanning the globe, we still share that same mission: to craft the adventure of a lifetime, every time. We believe that every journey should be extraordinary; every life, well-travelled. Travel your wayFor six decades we have been refining the art of bespoke travel. We understand that every traveller is unique – tell our experts what you want to see, where you want to go, or how you want to feel when you get there, and we will craft the trip of your dreams or match you to your ideal journey. With you every stepBehind every A&K journey is an international support system of more than 2,500 staff, in 60 offices, in 35 countries, on all seven continents. Our on-the-ground “guardian angels” provide 24/7 support, so you can travel with confidence wherever you are in the world. A force for good We believe that travel should be considered, mindful, responsible; a force for good. Every trip you book with us supports the initiatives of A&K Philanthropy, positively impacting communities and conservation efforts in the places where we travel. The A&K family For all the world’s infinite wonders, it is our people that guests remember most. Our global powerhouse of innovators, destination experts, local guides, specialists in science and culture, well-connected super-fixers – continually seek out original, exclusive experiences beyond the reach of most travellers.
Written by the business, not verified by us.Abercrombie & Kent (www.abercrombiekent.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 67% of negative reviews. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable, friendly, and professional tour guides who truly bring regional history and local culture to vibrant life. People also mention the seamless organization, wonderful accommodations, delicious food, and top-notch itineraries that make entire journeys completely stress-free, comfortable, and memorable. Some reviewers were not happy with the pre-trip planning and communication, mentioning a frustrating lack of timely travel details or essential documents before departure. A few customers also felt let down by specific itinerary arrangements, unexpected routing choices, or poor group coordination during their actual travels.
Auto-generated from all reviews of this business. For reference only.They have me misleading inflrmation. Mira Lane is an put right liar. Asked up from is I would have to purchase anything and was told No. They seemed great until it came time to get paid and instead of it being a purchase they call it a recharge which is same as purchase and refund apparently. So of course didn't get paid anything just insulted. YOU DO HAVE TO SPEND MONEY.
We loved our family holiday to Amalfi. Anantara was an amazing hotel with incredible food. Our children were upgraded to a bigger room too, when their original room’s bed couldn’t be split into a twin. Our guide for Pompeii was really knowledgeable and spoke English so clearly. We hired a private boat to Capri for a day which I’d really recommend. Nothing was any trouble. Positano by ferry (ate at Chez Black) and Ravello by taxi (ate at The Garden hotel) were brilliant days out. Thank you to everyone involved for making Amalfi such a brilliant and memorable holiday for us.
We are so delighted to hear you had such a brilliant and memorable family holiday in Amalfi! We appreciate you sharing your fantastic recommendations and kind words. Guest Relations Team
Wonderful- had an amazing trip thanks to the exceptional level of organization, special private events, and led by the most wonderful group of guides that are kind, professional, knowledgeable and make everything so memorable. It was all magical!
We're so happy you had an amazing, magical trip! We truly appreciate your kind words about our team and organization. Guest Relations Team
The A&K team created a seamless experience for us. We were able to see and do so much because of their help and organization, with particular thanks to our liaison Mohamed. The drivers were fantastic and our guide, Mervat Salah, was the best. She was extremely knowledgeable and very fun! It is clear that she has so much pride in Egypt's history and we were fortunate to share in that passion for two days of exploring Cairo and Giza.
We are so glad to hear you had such a wonderful and seamless experience exploring Egypt with us! It's fantastic that our team made your trip so memorable. We truly appreciate your kind words and hope to host you again soon. Guest Relations Team
Our full journey through Egypt with Abercrombie & Kent exceeded expectations in every aspect. The planning handled by Reem was executed with absolute precision, ensuring seamless logistics, smooth transitions, and smart time management across all destinations. What truly sets A&K apart is the intellectual caliber of their team. The profound academic depth of the guides—exemplified by Michael in Cairo—transformed the entire itinerary into a premium, deeply immersive cultural experience. For travelers who prioritize efficiency, flawless execution, and genuine expertise from start to finish, A&K is the definitive choice.
We are so pleased to hear that your journey through Egypt surpassed your expectations! Thank you for recognizing our team's dedication to flawless execution and genuine expertise. Guest Relations Team
We spent over A$100,000 on a three-month South America trip with Abercrombie & Kent, and it ended up being the worst holiday we’ve ever had. Based on our experience, I would not recommend them to anyone looking for a genuinely bespoke luxury travel service. From the very beginning, it was clear our preferences weren’t being listened to. We specifically said we don’t enjoy guided tours except where absolutely necessary (such as Machu Picchu), yet our itinerary was filled with them. That set the tone for the rest of the trip. Our first experience in Medellín was arriving at midnight with no airport transfer waiting for us. The hotel chosen also wasn’t suited to us, despite there being a much better option in a more central location for only a small additional cost. Throughout the trip we also experienced constant “meet and greets” where someone would accompany us on transfers or even walk us a few minutes between the airport and hotel. While this may suit some travellers, it was exactly the opposite of what we requested and felt like an unnecessary use of our travel budget rather than a personalised service. The biggest disappointment was Machu Picchu, which was the highlight we had been looking forward to most. Our guide travelled with us for almost two full days, including train journeys, meals and the luxury Hiram Bingham train, meaning what should have been a special, romantic experience became something we had to share with our guide the entire time. We were never given the choice of a local guide or told our visit would be split over two days. Despite making it clear we dislike early starts, our second entry was booked for 7:30am without any consultation. We ultimately skipped the second visit altogether because of this. There were also avoidable administrative mistakes, including being told at lunch that our prepaid meal wasn’t included and being asked to either leave or pay in front of other guests before the issue was eventually resolved. The recurring theme throughout the trip was a complete lack of flexibility and personalisation. We repeatedly felt like we were being fitted into Abercrombie & Kent’s standard process rather than receiving the tailor-made luxury holiday we were promised. For a company that markets itself as providing bespoke, premium travel experiences, the service simply did not justify the price. There are many excellent luxury travel companies available, and based on our experience, I would strongly recommend considering one of them instead.
We are truly sorry to hear that your recent South America trip did not meet your expectations. We sincerely appreciate you taking the time to provide such detailed feedback. We are actively reviewing your feedback to understand where our processes fell short in delivering the tailor-made luxury holiday we aim to provide. A member of our leadership team will be in contact. Guest Relations Team
My experience was not what was expected having had two great trips with A&K -Morocco and India. The hotel experience in Lake Maggiore, even though the Hotel La Palma was well situated, it was not of the quality I experienced on my other trips.I especially disliked how the lobby, the lounges, and the dining room were so very hot. I know that the open air concept has its appeal in mild weather, however there was a heat wave occurring. Some of the dining experiences were not good. Our first night in Bern we walked to a nearby restaurant which had outdoor seating but we were regulated to a crowded indoor spot at the back of the restaurant no windows, no air. The food would be described as mediocre. Our first night in Stresa we again walked to our restaurant. It was a narrow small restaurant, doors wide open, heat pouring in from street and kitchen, and so much noise from crashing plates, and service people talking loudly. I could barely hear my seat mates conversation. And once again the food was mediocre. Our first night in Zermatt we were crowded into a small area which could not accommodate the whole group - a table for two was setup outside the group area. Consequently, that twosome decided not to stay. They reported they found a lovely place to dine. On a positive note our luncheon above Interlaken was delicious and the restaurant and location was charming - a real winner. Our tours on the whole were acceptable except for two instances. The walking tour of Bern was too long and moreover did not end back at the hotel, but ended far away at the bottom of a long trek back up hill. Our guide did tell us how to get back to the hotel using public transportation. It is my opinion this information should have been given to us before we ever left the hotel instead of the haphazard last minute way it was given. Finally our last day the timing of our tour, I believe to be ill conceived. I did not appreciate having the morning free therefore starting our tour at 3:15 consequently ending our tour around 9:00 PM. I was looking forward to our farewell dinner. A dinner where one usually dresses up. Instead, because of the tour itinerary, we were advised to wear comfortable clothing - which I did. By the end of the dinner with a restaurant with no air conditioning most of my fellow travelers and I were dripping wet and very uncomfortable. I would suggest that the tour should have taken place in the morning returning to our hotel in the early afternoon. That would have allowed us time to pack, and shower for a comfortable dinner somewhere with air conditioning
We are sorry to hear that this journey did not match your previous experience. Your insights are invaluable as we continuously strive to refine our itineraries and partner selections to ensure exceptional experiences for all our guests. We are carefully reviewing all the concerns you've raised, and a member of our team will be in contact soon. Guest Relations Team
Our trip to Sicily was just what we wanted - and more. Ruins, wineries, museums - Rose Forbes and Christine Ismail created a perfect time. Allesandia was our Guardian Angel for our coming and going. Constantino drove us to Syracuse. The Maniace Hotel in Ortigia was delightful as was the waiting bottle of Prosecco. Our large balcony was across the street from the Ionian Sea, just right for wine and cheese. Breakfast was varied and delicious. Galina Samokhvalova was our guide extraordinaire in Syracuse, Ragusa, and Modica; every good adjective pertains to her. She was knowledgeable, friendly, and steeped in history both past and present. She was one of the best guides we've had - ever. Renato was a good driver, Michael was our guide on Republic Day in Syracuse and Taormina, giving us in depth information in an understandable way. Martine gave us a different slant on Taormina with not only history but the historical people as well. Cottanera Winery was very good with a view of Mt. Etna through a large window while we tasted (and bought) the wine. Ernie and I were sad to leave lovely Sicily; we plan to go back for a longer time. Thank you for your work for our pleasure.
We are absolutely delighted to hear that your trip to Sicily exceeded your expectations and was filled with such wonderful experiences! We look forward to welcoming you back for another exceptional experience! Guest Relations Team
Every detail, accommodation, and connection was perfect. I cannot say enough about the quality of our tour guides and the exceptional sites we visited. A++
We appreciate your kind words about our guides and the exceptional sites. Thank you for your wonderful feedback! Guest Relations Team
Staff. Staff in Cairo were excellent especially Omar and the driver plus my female guide at the Museum. She spoke excellent English no question was too much to answer. Very pleased. In Luxor again staff very good female guide English and knowledge of tombs etc good. Hotels very good particularly Waldorf Astoria in Cairo and Hilton in Luxor. My trip was as I requested. Very enjoyable.
We are so pleased to hear you had such an enjoyable and personalized trip! We appreciate your kind words about our excellent staff and guides in Cairo and Luxor, and we are glad you enjoyed the hotels. We will strive to reach 5 stars on your next journey! Guest Relations Team
26th May 26 : Cruise: Exploring the Wild Coasts of the British Isles”, and it was truly a fantastic experience. The itinerary was outstanding, each day more beautiful than the last, and perfectly curated with exceptional care. The perfect balance between fascinating excursions, enriching lectures, and refined comfort on board made this journey truly unique and memorable. A&K has once again confirmed itself as a leader in luxury expedition cruising: everything was organized with great attention to detail, passion, and professionalism. The daily briefings were precise and delivered with genuine enthusiasm, while the comfort and elegance on board were superb. A special thank you goes to the entire onboard team — from the expedition staff and expert guides to the excursion desk, the embarkation/disembarkation crew, all the ship’s personnel and to reservation office before cruise. Thank you very much
It brings us great joy to know that the itinerary, excursions, lectures, and onboard comfort exceeded your expectations. Thank you for your wonderful feedback! Guest Relations Team
Very rarely these days does something exceed expectations. Our trip to China did just that. The whole experience was exceptional.
We're happy your China trip exceeded expectations! We appreciate your wonderful feedback. Guest Relations Team
Japan was a fantastic experience, and Abercrombie and Kent and our very own Harry made it perfect. All the transfers worked perfectly, and he kept in touch throughout and made sure all was going well. We cannot recommend Harry enough at Abercrombie and Kent enough, so perfect, especially with Harry at the helm. Thank you, Harry, 🤩
We are so glad to hear you had such a fantastic experience in Japan! It's wonderful to know our team made your trip perfect and that all your transfers went smoothly. We truly appreciate your kind words. Guest Relations Team
This was a very special trip for my wife and me, and A&K helped our dream come true. After carefully listening to our requirements, the itinerary was developed with care and consideration. We covered 4 locations in Indonesia, and the accommodation our travel arrangements were excellent. As with most Asian trips, the weakest link is often the local agent. In our experience, the day to day communication was unfortunately not as efficient as A&K. This was a minor irritant to an amazing adventure.
We are so pleased that we could help create such a special trip for you and your wife! We appreciate your kind words about our careful planning and excellent arrangements. We also note your feedback regarding the local agent communication and will address this internally. Guest Relations Team
We have just returned from our 4th holiday with A&K - it was fantastic! We travelled to Peru; 2 days in Lima, flight to Cusco, 2 nights in Sacred Valley, 2 nights Aguas Caliente, 2 days exploring Maccu Picchu, luxury train back to Cusco. Then flew to Iquitos for 3 nights on the boat Pure Amazon, exploring the Amazon river & jungle wildlife and local villages. Skiff (with powerful outboard motors) excursions were very educational & exhilarating - 4 excursions each day were available. The food on board was exceptionally nice. We thoroughly recommend the Pure Amazon experience. Throughout our holiday, every A&K employee and the freelance guides organised by A&K were fantastically friendly and knowledgeable. In particular, we would like to thank Pamela (A&K's guardian angel in Cusco) for helping us greatly when our flight back to Lima was cancelled due to fog, which meant we missed our connecting flight (Lima to Iquitos) in turn at risk of missing the Pure Amazon cruise completely. Despite the fact that we had missed the boat's departure (by about 6 hours), Pamela organised with the Pure Amazon people to pick us up from Iquitos airport & still get us to the boat (combination of driving & skiff) by midnight!!! We cannot imagine that any other company would have taken this much effort - **very much appreciated** Amongst the numerous A&K personnel, beside Pamela we would also like to mention & thank: * Sara (A&K guardian angel in Lima) * Mitchell (freelance guide in Lima) * 'Q' (freelance guide in Sacred Valley & Cusco) * Vilma (fabulous freelance guide in Maccu Picchu) * Victor (A&K's naturalist/guide on Pure Amazon) * All of the Pure Amazon crew, in particular the restaurant staff who are so friendly & helpful. Finally, we would like to thank Imogen Oates (A&K's travel consultant) who put together the magical itinerary for us.
Thank you for this wonderful feedback! We were delighted to hear you had another fantastic holiday with us, especially your Peruvian adventure! It truly warms us to know our team, particularly the individuals you mentioned, went above and beyond to ensure your trip was seamless and memorable. We appreciate you sharing your wonderful experiences, especially the exceptional efforts during your flight cancellation. Guest Relations Team
I was set to go on the A & K Patagonia trip on 2/20/26. I found out that I had a herniated disc and had to have an epidural so that I could go on my trip. Unfortunately my health care provider could not fit me in until February, but still in time to go on the trip. I was able to get an earlier date in. January, but unfortunately, Kaiser (my provider) went on strike and told me that I couldn’t get in till the strike ends and my appointment won’t be until late March at the earliest. My pain management doctor tried to give me another type of epidural shortly before I was supposed to leave, but it didn’t work and due to my condition, he said I can’t travel anywhere for a month. My travel agent contacted A & K and thru her I asked for them to keep the money and I will book another time. I had her tell them that even if the price goes up, I will just pay more when I can go. She told me that A & K refused to let me book it for another time. Thus, they kept the money. Thus with extras, I was out $6,000 after my insurance paid the policy limits of $15,000. I am not pleased. I have been told by many people that they have had similar situations and the travel company always just keeps the $ and you can rebook at another time. I think this is bad customer service. They just said no. No explanation other than it is not their policy from what I’m told. I was able to get the epidural and was able to leave on March 5th for South America to do the rest of the planned trip in other parts of S.A. I am upset that I didn’t get any opportunity to reset the trip and save my $. It would have been a win win as I thought this would be a company that I would use in many places as they are solo travel friendly and I do several tours a year. I'm just disappointed in this company.
We are truly sorry to hear about the difficult circumstances you faced and the subsequent impact on your travel plans. We value your feedback and are reviewing our policies to better understand how we can support our customers in unforeseen situations. Guest Relations Team
I’ve just returned from an incredible trip to China, filled with so many amazing experiences. Everything was perfectly organized, and the locations were expertly selected to match my preferences, all thanks to Neil and his outstanding professionalism. Since I happened to break my arm right before departure and was traveling alone, the agency also arranged transfers with assistance for my luggage at every station and airport. Truly exceptional service!Lora
We are so glad to hear you had an incredible trip to China. Thank you for your wonderful feedback! Guest Relations Team
Abercrombie & Kent was Rolls Royce from start to finish. Maya Choudhury my travel consultant contact at the company was on permanent standby from the moment I decided to book myself onto the 'Turkey: A Journey Through History' trip.' Each time I contacted her by email with a pre-travel query, she responded immediately. I received constant informative emails from her with explicit details about my travel arrangements until I got my detailed Final Itinerary and my online Turkish Airline tickets. The whole process was seamless and anxiety free. After the excellent flight, I was picked up at Istanbul airport and driven to the first five star hotel of my trip: The Four Seasons. The following morning, I met Toplum Biner, the Tour Director/guide, and the rest of the international small Group, who proved to be lovely travelling companions. We all got on so well, the entire group exchanged emails at the end of the trip. Although the Schedule was tightly concentrated with historical site seeings and flying around the country to ogle them, thanks to Toplum's fascinating knowledge, unflappable guide and direction, we all felt safe and truly well looked after. I had always wanted to visit Turkey, and this trip stuffed with classical and ancient wonders of the world was a breath taking journey from start to finish. I shall definitely be using Abercrombie & Kent again.
We are so pleased to hear you had such a wonderful experience on your "Turkey: A Journey Through History" trip. It is fantastic that your travel consultant provided seamless and anxiety-free planning. We are also delighted that our Tour Director and the group made your journey through Turkey's historical sites so enjoyable and memorable. We truly appreciate your kind words and look forward to welcoming you on another adventure. Guest Relations Team
What made our trip to Southeast Asia exceptional was, first and foremost, our Senior Travel Consultant, Harry Ryan. He was knowledgeable, thorough, and took the time to understand the individual needs and interests of each member of our group of six. In addition, Harry clearly has deep familiarity with Southeast Asia, which was evident throughout the itinerary, the quality of the guides, and the seamless attention to detail. The guides that A&K uses were outstanding overall, with special recognition due to Hen in Siem Reap, Cambodia. Hen was remarkably insightful, personable, and passionate about the history and culture of Cambodia, which greatly enriched our experience there.
We are so glad to hear that your trip to Southeast Asia was exceptional! It is wonderful to know that Harry's knowledge and thoroughness, along with the quality of our guides, greatly enriched your experience. We truly appreciate you sharing your positive feedback. Guest Relations Team
Our experience traveling through Southeast Asia with Harry Ryan as our travel consultant was exceptional in every sense of the word. The entire trip was thoughtfully curated, seamlessly executed, and transformative in the way that only meaningful travel can be. From the beginning, it was evident that Harry possessed not only remarkable expertise but also a genuine passion for this part of the world. His knowledge of the region’s customs, culture, history, and iconic sights elevated every part of the experience for us. The pace of the trip allowed us to fully immerse ourselves in each destination. What stood out most was the level of insight and care that went into every single detail. The itinerary reflected someone who knows Southeast Asia very well and understands how to create experiences that are enriching, memorable, and so much fun! The synergy of the trip, from the beautiful accommodations to the excellent guides to the transitions between destinations, was reflective of the outstanding Abercrombie & Kent experience we have come to value so highly. This was our second extraordinary trip with A&K, and we are beginning to plan our third. We would not consider traveling with anyone else.
Thank you for your feedback! We're happy to hear that your Southeast Asia trip was exceptional and transformative. It's wonderful that the itinerary's details, accommodations, and Harry created such a memorable experience. We appreciate your continued trust and look forward to planning your third trip. Guest Relations Team
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