Abercrombie & Kent

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Craig AyrtonUnited Kingdom · 1 review · Experienced 2026-02-18 · Posted 2026-03-13

Excellent Customer Service

We have now had two holidays with Abercrombie and Kent. Last year fly drive in America Deep South and this year Thailand (Bangkok and Krabi). On each holiday experience, the customer service was excellent. The quoting was fast and nothing was too much when making 'tweaks' to the planning. Booking and paying on line was fast and efficient . During my fly drive experience, I was contacted every day by the local representative. This years experience in Thailand included last minute changing departing flights due to family reasons and then again the return flights were changed by A&K to ensure we got back despite the current issues in Iran. We will certainly be booking our next big holiday with A&K. Despite just getting back to the UK, I will be contacting them again soon for ideas on the next experience.

We had an exceptional experience on…

We had an exceptional experience on Tenerife where the hotel was excellent and the guides and drivers were superb. Another A&K win!!

Extraordinary Private Safari in Tanzania

All the attention to details to plan and execute the trip to Tanzania was terrific. Then the guides were extaordinary. They not only were very competant and knowledgeable, but also extremely flexible each day-- thus allowing us to get the most out of our trip. I can not give a higher recommendation than what A&K did for my family of 8 in a private 8 day safari.

A perfect trip

Very rarely do you have a perfect trip. Someone or something is always not quite right or enjoyable. However, on this trip to India, we experienced unparalleled levels of fantastic customer service and meticulous organisation. The planning, execution and personnel were exceptional. I would like to pay special tribute to some of the people we met. They are - James in Mumbai, Vikram in Udaipur, Rajeev in Jaipur, Raju in Agra, Kapil in Delhi and our wonderful driver for 5 days, Gurmit. All went above and beyond for us and their contribution to a wonderful trip cannot be over-emphasised. The managers were also incredibly helpful including Shakti and Vipin and I hope I haven’t left anyone out. I would also like to mention Margaret, Sarah and Margaret in the UK who pulled out all the stops when our flights had to be rearranged on account of the Iran situation. Very well done. We’ll definitely travel with this company again. Their attention to detail and the genuine warmth of everyone involved gets an eleven out of ten!

Abercrombie and Kent representatives

Abercrombie and Kent representatives, driver, tour guides and Hotels were great

Costa Rica

We just got back from Costa Rica and we had a great time. The itinerary that Abercrombie and Kent set up for us was wonderful. The places we stay at the food we at the people we met our guides were all first class. We have no complaints. We would recommend this trip to anybody We saw so much wildlife as the guides were great spots. The accommodations were all wonderful if you’re thinking about going to Costa Rica I would highly recommend using Abercrombie &Kent Ltd. You can either go with a group or you can make a tailor-made trip with it both and they were both equally as good.

We have traveled with A&K since the…

We have traveled with A&K since the 1990’s. From climbing Mt.Kilimanjaro, expedition sailings, small group journeys, a family safari, to Wings over Italy we have never been disappointed. We just completed an expedition cruise to the Seychelles. Have 3 more trips planned this year.

This was our 2nd trip withA&K and it…

This was our 2nd trip withA&K and it lived up to our very high expectations. Guides topnotch, smart, capable and affable. Hotels, the best. Experiences exceptional.

Abercrombie & Kent's excellent reputation is well deserved

It was clear from when we landed that A&K have been doing this well for a very long time. The entire trip flowed effortlessly (from our side). We packed in a huge amount over two weeks and all the people we met along the way, from the A&K representatives and our tour guides to our driver, Bunty, were outstandingly good...kind, knowledgeable and professional.

Horrible customer service

We took a trip with A&K where there were twelve total travelers. Two groups of five and us. On the first night, one of the guests asked us “how long we would be on their trip”. On top of that…, we were shuttled back and forth between the transit vans, between the two bigger groups. I asked our guide if we could have designated transportation and he never responded. We were treated like the fifth wheel by both the other travelers and the guides. When I wrote my review I commented on this. Following up once we were home, I wrote to the A&K agent in their Chicago office and was told “we should have booked a private trip”. Why is that? Because the other travelers basically HAD a private trip at our expense. Whatever anyone else says, we will never travel with A&K again. They are arrogant, they don’t listen and they treat people like they are the only game in town. We have lots of choices with whom to travel and A&K isn’t going to get our money ever again.

mike hooverUnited States · 1 review · Experienced 2026-02-06 · Posted 2026-02-26

every detail of the Patagonia trip was…

every detail of the Patagonia trip was well thought out and executed. A nice itinerary with varied things to do. Our guide, Andrea, was exceptional. Another terrific A& K experience.

Excellent

This was our first trip with Abercrombie & Kent. The booking was made by our travel agent, the superb Crumlin Travel in Northern Ireland. We had previously had a trip organised with A&K to the Amazon but due to an unexpected very last minute hitch with air traffic control this did not work out. Crumlin Travel liaised with A&K on this and they were very good to deal with thus we were happy to use them again. Fortunately this holiday, to India, went very smoothly. We were met at Delhi Airport by Amit who coordinated our transfers in Delhi. He was always on time and very helpful. We had an email from A&K’s Delhi office during the trip offering their assistance at any stage should it be needed. As it happened our train returning to Delhi was delayed by severe fog for three hours meaning that an appointment we had made at our hotel was in doubt. I called the A&K Delhi office and asked if they could contact the hotel and rearrange our appointment for later in the afternoon. A short while later I got a call to confirm that this had been done. Thank you Delhi office! We had a guide on our trip on the Maharaja’s Express who was excellent. She does work for A&K but on this occasion I’m not sure if she was working for the train itself or A&K. Her name is Rachna and she was super fun as well as being very informative and having a great eye for a photo opportunity. We hope to use A&K again in the future and certainly recommend them.

AK lived up to expectations

We are returning customers so were not surprised that we got the excellent service we hoped for. Margaret was unfailingly helpful and well informed. We had a general outline of what we wanted to do in Sri Lanka but she suggested a very do-able itinerary and excellent hotels. Our AK driver/guide in SR, Dumi, could not have been more helpful - he took all the stress out of the transfers, checking into hotels, dealing with local guides and visits/trips etc. His knowledge of SR was impressive - historical, cultural, economic etc - he had it covered. We were totally confident with all the arrangements both before and during the trip.

Egypt Trip

We had a fantastic trip to Egypt organized by A&K. The tour guides made airports and logistics super smooth, the Egyptologists were really knowledgeable and the cruise was fantastic.

Superb guide from Abercrombie and Kent

Our experience in Cairo with our guide Mohamed Sobhy was excellent. His command of English was very good and was able to explain things to us in a very understandable way, as his knowledge about Egyptian history was outstanding.

Jim TevebaughUnited States · 1 review · Experienced 2026-01-20 · Posted 2026-02-05

We just completed our trip to Chile

We just completed our trip to Chile, Argentina and Brazil and it was an excellent experience. Our traveling guide, Leticia Lacoste, was perfect for this job. Energetic and she did a good job catering to some special needs of her customers. Local guides were also excellent, but a special call out for Maze in Mendoza and Marcela in Rio. Even the bus drivers were first class. In the area for room for improvement: 1. We did have what was a wasted day when we traveled from Santiago to Mendoza. No morning activity planned, afternoon flight to Mendoza. I would suggest an earlier flight or another tour of Santiago of some type. 2. Flights book by A & K were all coach, which is all that was available on some flights. In addition we were often last to board, which created a challenge for carry on luggage. On one flight we had to check our carry ons. I would suggest that most of A & K customers are use to flying business / first class and would ask that A & K check to see if an extra fee is paid their customers could move up in the boarding process. Again this is minor issues with what was an excellent experience.

A&K uses only the best

A&K uses only the best; the best hotels and the best guides for every venue. The hospitality everywhere was warm and welcoming.

Our SEAsia trip was a perfectly curated…

Our SEAsia trip was a perfectly curated and executed. Every day was a special experience and every staff member and guide gave their best to give us an unsurpassed adventure.

Incredible Antarctica Expedition

We went on the A&K cruise to the Falklands, South Georgia and the Antarctic Peninsula on the luxury expedition ship Le Lyrial. From the moment we arrived in Buenos Aires to our return 19 days later, the A&K team and Captain Michel went the extra mile to deliver an exceptional experience. Special mention must be made of the A&K expedition team led by Marco, a superb team of experts who were passionate, enthusiastic and friendly; there was a wonderful camaraderie and energy amongst the team which flowed across the guests. Thank you to everyone who made this such a unique adventure; we will definitely travel with A&K again.