Abercrombie & Kent UK Address: 80 Strand, London, WC2R 0RLTelephone: +44 203 608 3624Abercrombie & Kent AustraliaAddress: Level 26, 80 Collins Street (North Tower), Melbourne, Victoria, 3000Telephone: +61 (0)3 9536 1800Abercrombie & Kent US Address: 1411 Opus Place, Suite 300Downers Grove, IL 60515Telephone: +1 866 261 2702About UsAbercrombie & Kent has been spinning dreams into remarkable adventures for discerning travellers for more than 60 years, ever since our founder pioneered the first modern luxury safari in Africa. Today we are the world’s leading travel company, taking guests to the earth’s wildest frontiers on all seven continents. And although we have grown into a truly international company spanning the globe, we still share that same mission: to craft the adventure of a lifetime, every time. We believe that every journey should be extraordinary; every life, well-travelled. Travel your wayFor six decades we have been refining the art of bespoke travel. We understand that every traveller is unique – tell our experts what you want to see, where you want to go, or how you want to feel when you get there, and we will craft the trip of your dreams or match you to your ideal journey. With you every stepBehind every A&K journey is an international support system of more than 2,500 staff, in 60 offices, in 35 countries, on all seven continents. Our on-the-ground “guardian angels” provide 24/7 support, so you can travel with confidence wherever you are in the world. A force for good We believe that travel should be considered, mindful, responsible; a force for good. Every trip you book with us supports the initiatives of A&K Philanthropy, positively impacting communities and conservation efforts in the places where we travel. The A&K family For all the world’s infinite wonders, it is our people that guests remember most. Our global powerhouse of innovators, destination experts, local guides, specialists in science and culture, well-connected super-fixers – continually seek out original, exclusive experiences beyond the reach of most travellers.
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Is Abercrombie & Kent legit?
Abercrombie & Kent (www.abercrombiekent.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 67% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable, friendly, and professional tour guides who truly bring regional history and local culture to vibrant life. People also mention the seamless organization, wonderful accommodations, delicious food, and top-notch itineraries that make entire journeys completely stress-free, comfortable, and memorable.
Some reviewers were not happy with the pre-trip planning and communication, mentioning a frustrating lack of timely travel details or essential documents before departure. A few customers also felt let down by specific itinerary arrangements, unexpected routing choices, or poor group coordination during their actual travels.
Auto-generated from all reviews of this business. For reference only.
A&K , look no further for your world travel experience
Antarctica with A&K was the perfect way to spend the holidays . As always A&K delivers more than expected, even when exceptions are high to begin with . Perfect Antarctica weather certainty did hurt things . Their expedition staff made the entire trip , interesting & informative. A dedicated team of individuals sharing a desire to immerse you in the rich history of polar exploration, the ecology , flora & fauna . Pre cruise hotel the very best Buenos Aires had to offer . Having traveled the seven continents with A&K , From my perspective A&K is simply the very best of the many alternatives you will find .
Reply from Abercrombie & Kent2026-01-26
Thank you for sharing your experience. We are grateful to hear that our team's passion added to the overall experience! We hope to host you again soon.
Guest Relations Team
A&K once again knocked it out of the park when arranging our pre-Antarctica cruise itinerary in Buenos Aires and then Iguazu. Our guide in Buenos Aires, Elizabeth was able to give us a great overview of the city with her recommendations for food and shopping. We loved seeing the neighborhoods and had a great tango lesson. For Iguazu, we do wish we had one more day just to space out all the activities of the walks through the falls to just be able to relax given the heat and humidity of the region during summer.
Once we were on the Ponant boat, we loved our expedition team along with the crew. The speakers from the expedition team are fantastic and we do wish there was some kind of signup to have meals or talk more with them as it was chaotic respecting their time but also wanting more discussions. We do wish the recordings of the lectures were given to us at the end of the trip as well. Rob, Patri, Lucy, and Jason were our favorite speakers and any passenger would be lucky to learn from them.
The ponant boat was absolutely luxurious and wonderful. The head waiter Keyane was particularly amazing for us because our party has a food allergy and after he heard about it, he stepped in every meal we appeared to double check with the teams for what would be available for us to consume without having to worry. He even made sure the chefs had something on standby in case they had planned for the menu to be heavy that day with the particular allergen. One thing that would have helped is better planning amongst the pastry teams because our A&K guides knew we had a nut allergy in our party but the Ponant team did not seem to know about it until we were on the ship. The kitchen team definitely needed a more thoughtful update on how to menu plan for the whole trip with a very common allergy. Still, Would absolutely love to take a ponant boat again.
Reply from Abercrombie & Kent2026-01-26
We're happy to hear that you enjoyed the journey! We appreciate your suggestion about adding an extra day in Iguazu and lecture recordings. We hope to see you again soon.
Guest Relations Team
Meticulous attention to detail by Abercrombie and Kent, added to the excellent staff and crew of the Chartered Ponant expedition ship Le Lyrial, made every day an adventure. The Activities Director and Historian presenter proved outstanding, while the French captain navigating his ship through a strait full of icebergs was one of the highlights. The ship was impressive with a few minor annoyances such as no sink in the toilet, some lukewarm vegetables and no Christmas Dinner, but desserts were fantastic. Abercrombie and Kent were always accessible for this wonderful cruise.
Reply from Abercrombie & Kent2026-01-26
We're glad you enjoyed your adventure with the meticulous attention to detail. We appreciate your comments regarding the ship, vegetables, and Christmas dinner. Your feedback is valuable as we continuously improve our cruises. Thank you!
Guest Relations Team
we had the best time with ANDY on our Patagonian trip. She was very experienced kind and a very notably educated guide. I am telling everyone to take the trip.
Reply from Abercrombie & Kent2026-01-26
We're happy to hear that you had a wonderful time on your Patagonian journey! It's great to know the guide's expertise enhanced your experience. Thank you for recommending the journey.
Guest Relations Team
We arrived in Mumbai and from the moment we landed we were cared for as royalty. There was nothing that Vicrum did not attend to.
The itinerary was fantastic and we were extremely fortunate with the weather.
Accommodations were first rate and if there were any issues Vicrum resolved the few challenges encountered. He was exceptionally knowledgeable about India. He was generous and invited us to his home. The sites were amazing. The Indian people were lovely.
Our only issue was after the main part of the tour was over and we continued with A&K. There were no glitches but my husband and I would have felt more comfortable had we had our flight information for the remainder of our stay.
All in all it was absolutely FABULOUS and Vicrum was great.
Reply from Abercrombie & Kent2026-01-26
Thank you for sharing your experience! We understand your feedback regarding the flight information and any unease it caused. We appreciate your positive comments and are glad you enjoyed your experience.
Guest Relations Team
So far I give this company the lowest possible rating and we haven't even started the trip. 1) They didn't listen to my needs for the 1st class custom tour. From the beginning I said we needed to end the trip in Phuket. They are ending the trip in the remote north of the country , not the south! They don't respond with answers or modifications to comply to our needs. Managers won't respond to my please for help! Have no idea of trip details 3 wks prior to departure, other than hotels. Started with them 6+months ago. The 1st travel consultant went on maternity leave. She seemed good. Once they got our money, equivalent to a really nice care purchase, they have been frighteningly bad. I could go on....I am beyond frustrated. I have never in 40+ yrs of travel had such poor trip prep service!
Reply from Abercrombie & Kent2026-01-26
We regret to hear about the issues with your journey. It is concerning that your needs weren't met. We are sorry for the frustration this has caused. Our Tailormade Manager will be calling you later today and we hope to improve your experience.
Guest Relations Team
I asked Abercrombie & Kent - Harrods Branch - London to tailor make a trip to Patagonia for my employers. My contact there was Rhian Wills who was totally amazing. Rhian gave me exceptional 5 star customer service and guidance and provided my employers with an incredible Itinerary for Patagonia. This is the third year I have asked Rhian to put together tailor made trips for my employers and each time Rhian has been totally awesome. Nothing was too much trouble - truly superb. Thank you very much and will be in contact at the end of this year with another amazing trip in another part of the world!
Reply from Abercrombie & Kent2026-01-14
We're happy to hear that you consistently have a positive experience with our services. Thank you for your continued trust; we look forward to assisting you again!
Guest Relations Team
wanted to share that we had such a lovely time.
The entire process, local guides, everything was super smooth. High quality guides, wonderful accommodation, stunning game drives, great food and we made friends.
Fabulous safari trip, thank you A&K
Reply from Abercrombie & Kent2026-01-14
Thank you for sharing your experience. It's wonderful that the process was smooth, and you enjoyed the guides. We appreciate your feedback.
Guest Relations Team
"I have been trying to book a Nile cruise through Abercrombie Kent ] for over 7 days now. After speaking with Maria last Friday, I was promised an update by Monday or Tuesday. It is now the following Friday, and despite multiple emails and phone calls, I still have no confirmation. Every time I manage to get Maria on the phone, she seems in a hurry to end the call and offers no concrete information. Now I’m being told it will be Monday before the cruise can be confirmed ( 10 days since initial contact ) This lack of transparency and slow communication is making it very difficult to plan a high-stakes trip. Disappointed in the level of service thus far."
Reply from Abercrombie & Kent2026-01-26
We appreciate that you brought this experience to our attention. We regret that the delayed confirmation and communication complicated your travel plans. Your feedback is valuable as we aim to provide better service.
Guest Relations Team
We have had a good experience booking our holiday with Abercrombie & Kent. Very helpful and knowledgeable consultant who listened with care to our requirements and wishes and created an impressive itinerary. Amendments to the itinerary were all handled well. Prompt response to telephone messages and emails. Helpful advise throughout
Reply from Abercrombie & Kent2026-01-06
It's great to know the consultant carefully listened to your requirements and created an impressive itinerary. We appreciate your positive feedback and hope to host you again.
Guest Relations Team
I haven't even begun my trip yet, but I fear that the poor customer service I've already experienced will follow me on my two-week journey.
Seven days to departure and no travel documents. Promises and more promises to email the documents and yet no emails; Yesterday I had to yell at the A&K agent and the documents were emailed immediately. Really?
I have no info about who is picking me up at my destination, where, when, etc., even though I've asked countless times. "We will email it to you on your day of travel." What?
The travel insurance documents were emailed to me with mistakes that could affect my coverage when my trip begins. And there's more . . .
Countless calls with promises to return those calls never happened.
Reply from Abercrombie & Kent2026-01-02
Hello Sonya,
We are very sorry to hear about your recent experience. Your feedback is important to us, and we have shared your comments with the relevant teams to ensure improvements are made.
We would appreciate the opportunity to speak with you directly to address your upcoming journey. Please contact us at: [email protected]
Guest Relations Team
Having organised a number of luxury holidays for us in the Caribbean over the last few years, James was well equipped to provide us with a recommendation for somewhere new this time round and his suggestion did not disappoint. The process of sourcing flights and accommodation was streamlined, and everything ran smoothly for the duration of the holiday. The resort itself (Cap Maison) had excellent levels of service (as promised) and the boutique luxury feel was evident throughout.
Reply from Abercrombie & Kent2026-01-02
We're happy to hear that the recommendation met your expectations for a new destination. It's great to know the process was streamlined . Thank you for your positive feedback!
Guest Relations Team
Just back from our best-ever holiday to Mauritius and can highly recommend our wonderful travel agent, James Egan of Abercrombie & Kent. Right from the start he's been incredibly helpful and it made a huge difference to our holiday. James is slightly unique in that he specialises in beach holidays, rather than one region. This gives him a great overview and helped us narrow down our choice to Mauritius, and then our hotel. He'd stayed there and had good contacts with the local team, which I am sure helped make our holiday v special. We stayed at the Shangri-La Le Touessrok, which is the fanciest hotel we've ever stayed in. All in all, a great experience.
Reply from Abercrombie & Kent2026-01-02
We're happy to hear that your Mauritius holiday was the best ever! It's wonderful that our travel agent's expertise and connections enhanced your experience at Shangri-La Le Touessrok. Thank you for sharing your positive feedback.
Really excellent company for Safari / Africa travels
Abercrombie and Kent were a truely excellent highly professional company to use for our Safari. We have been on quite a few Safari adventures over the years and I found Chris at AK to really understand the brief, he gave a variety of price options and very helpful advice, but also importantly the whole team in the UK and Kenya made all the traveling run perfectly. Our experience was also that nothing was too much trouble. Will definitely use Chris and the team again for sure. Grateful for such an amazing trip!
Reply from Abercrombie & Kent2026-01-02
We're happy to hear that you found our services excellent for your safari! It's wonderful that the team provided helpful advice and seamless travel arrangements. We appreciate your kind words and are grateful for the opportunity to create such an amazing trip for you. We look forward to assisting you again!
Guest Relations Team
Abercrombie & Kent truly exceeded my expectations. The Tanzania safari they organized was exceptionally well planned and seamless from start to finish. Visiting Tarangire, Ngorongoro Crater, and the Serengeti was unforgettable, made even better by over-the-top knowledgeable guides who elevated every game drive. The Sanctuary accommodations were outstanding, and every detail was handled with care. The experience was so impactful that it turned us into true wildlife enthusiasts. One of the most organized, stress-free, and memorable trips we’ve ever taken.
Reply from Abercrombie & Kent2026-01-02
We're happy to hear that your Tanzania safari exceeded your expectations! We appreciate your positive feedback.
Guest Relations Team
Abercrombie & Kent curated a journey that balanced comfort, cultural immersion, and sustainability. The choice of hotels reflected not only luxury but also respect for local heritage and community. The guides provided context that transformed sightseeing into meaningful learning. Logistics, from transfers to daily planning, were smooth and stress free, allowing us to focus entirely on the experience. We returned home not only with memories of beautiful hotels and temples but also with a deeper appreciation for Southeast Asia’s culture, history, and hospitality.
Reply from Abercrombie & Kent2026-01-02
We appreciate you sharing your enriching experience in Southeast Asia.
Guest Relations Team
The Abercrombie & Kent South Africa tour provided exceptional service, ranging from private transfers to personalized game drives.luxury hotels were beautiful and accommodating. Our tour guide was
very knowledgeable and made the trip wonderful and memorable. Thank you!
Reply from Abercrombie & Kent2026-01-02
We're glad you enjoyed your South Africa tour! It's wonderful to hear that the private transfers, game drives, and hotels were exceptional. We appreciate your kind words about our knowledgeable guide making your trip memorable. Thank you!
Sahara Woods
Our trip was well organised. We were met at each airport and escorted to our departure point at each location. This made the journeys very stress free. Each hotel was excellent and all our tours were amazing. The company looked after us all the way.
Reply from Abercrombie & Kent2025-12-15
We're happy to hear that your trip was well-organized and stress-free. We appreciate you taking the time to share your experience with us.
Guest Relations Team
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