Abercrombie & Kent UK Address: 80 Strand, London, WC2R 0RLTelephone: +44 203 608 3624Abercrombie & Kent AustraliaAddress: Level 26, 80 Collins Street (North Tower), Melbourne, Victoria, 3000Telephone: +61 (0)3 9536 1800Abercrombie & Kent US Address: 1411 Opus Place, Suite 300Downers Grove, IL 60515Telephone: +1 866 261 2702About UsAbercrombie & Kent has been spinning dreams into remarkable adventures for discerning travellers for more than 60 years, ever since our founder pioneered the first modern luxury safari in Africa. Today we are the world’s leading travel company, taking guests to the earth’s wildest frontiers on all seven continents. And although we have grown into a truly international company spanning the globe, we still share that same mission: to craft the adventure of a lifetime, every time. We believe that every journey should be extraordinary; every life, well-travelled. Travel your wayFor six decades we have been refining the art of bespoke travel. We understand that every traveller is unique – tell our experts what you want to see, where you want to go, or how you want to feel when you get there, and we will craft the trip of your dreams or match you to your ideal journey. With you every stepBehind every A&K journey is an international support system of more than 2,500 staff, in 60 offices, in 35 countries, on all seven continents. Our on-the-ground “guardian angels” provide 24/7 support, so you can travel with confidence wherever you are in the world. A force for good We believe that travel should be considered, mindful, responsible; a force for good. Every trip you book with us supports the initiatives of A&K Philanthropy, positively impacting communities and conservation efforts in the places where we travel. The A&K family For all the world’s infinite wonders, it is our people that guests remember most. Our global powerhouse of innovators, destination experts, local guides, specialists in science and culture, well-connected super-fixers – continually seek out original, exclusive experiences beyond the reach of most travellers.
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Is Abercrombie & Kent legit?
Abercrombie & Kent (www.abercrombiekent.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 67% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable, friendly, and professional tour guides who truly bring regional history and local culture to vibrant life. People also mention the seamless organization, wonderful accommodations, delicious food, and top-notch itineraries that make entire journeys completely stress-free, comfortable, and memorable.
Some reviewers were not happy with the pre-trip planning and communication, mentioning a frustrating lack of timely travel details or essential documents before departure. A few customers also felt let down by specific itinerary arrangements, unexpected routing choices, or poor group coordination during their actual travels.
Auto-generated from all reviews of this business. For reference only.
We are regular visitors to Kenya for safari holidays and A&K always put together our tailor-made package with speed and efficiency. Over the years we feel that we have built up a relationship with both Chris in Cheltenham and Fiona in the Nairobi offices. Nothing is too much trouble for them. They're wonderful!
Reply from Abercrombie & Kent2025-12-08
Thank you for your kind words and for continuing to choose us for your Kenya safari holidays. We’re delighted to hear that our team has consistently delivered tailor-made packages with speed and efficiency, and that Chris and Fiona have provided such exceptional support over the years.
Your loyalty and trust mean so much to us, and we look forward to planning many more unforgettable adventures for you in the future!
Best regards,
Guest Relations Team
If Egypt has been on your bucket list, we would highly recommend A&K.
My partner and I had a great experience with A&K - it was the 10-day ultimate Egypt tour. We were initially worried about 3 things: security in Egypt, being women in Egypt, and the cost of the tour. We needn't have worried on any account. We felt like we were in really safe hands with A&K, and there was plenty of visible security everywhere (seems that Egypt has 7 different types of police forces!) including at the hotels that were part of the tour. The cost of the tour seems steep for the ordinary person but almost everything was included (including internal flights), and we didn't have to lift a finger to do anything except eat well, enjoy the Egyptian experience, and listen attentively to great tour guides and directors on the ground whilst seeing some of the most impressive sites that I've ever seen in my travels. (Although gratuities are included in the price, keep money aside for gratuities at the end for the main tour director/s as these are not included - they definitely deserve your appreciation. Oh, and keep small denominations for the usual use of washroom tips throughout much of Egypt). From being met at the airport on arrival in Cairo to being farewelled at the airport on departure, and everything in between, the local A&K people were fabulous - safe and on-time transport, exceptional professional service, highly knowledgeable about what we were there to see and experience, caring (and reassuring that what we were purchasing was authentic and of high quality), with meticulous planning and highly thoughtful of our needs. If you're in Egypt for a rest, don't go A&K unless you're prepared to take some time off before or after the tour, which is what we did but even then A&K were really helpful in suggesting things for us to do and see. We were on the go throughout the tour, with well thought-out and seamless planning throughout. The quality of the accommodations was excellent. And I can't speak more highly of the expertise of the local guides.
On our days in Cairo outside of the tour, Uber was a definite must; and tipping in Egypt is a bit like the USA - it supplements very low wages everywhere. Be polite to those who try to sell you something - you will get hassled but not in the way I expected (being a woman). Those locals are simply trying to get by. The A&K people taught us how to say "No, thank you" in Arabic which worked very nicely and the whole experience was done in mostly very good humour.
If Egypt has been on your bucket list, we would highly recommend A&K.
Reply from Abercrombie & Kent2025-12-08
Thank you for sharing such a detailed and thoughtful review of your Ultimate Egypt Tour. We’re delighted to hear that you felt safe and well cared for throughout the journey and that the itinerary, accommodations, and exceptional service exceeded your expectations.
It’s wonderful to know that our guides and team provided insightful experiences and seamless planning, making your trip both enjoyable and memorable.
Your recommendation means so much to us, and we look forward to welcoming you on another extraordinary adventure soon!
Best regards,
Guest Relations Team
If you want a quality tour group it is, unquestionably, Abercrombie & Kent.
This trip was simply - amazing! It was curated to perfection but still giving the tour director/guides room to wriggle if circumstances needed a quick change. From the first day of the tour, a ten day tour, the tour director Inas Hassan was extraordinary in terms of her encyclopedic knowledge of all things, Egyptian. No question went unanswered even if it was outside of the speciality - ancient Egypt. Inas was a font of knowledge and rarely, if ever, was unable to give us an answer. Be it modern or ancient. A delightful woman with a rare ability to see past any traveller's idiosyncrasies in short, she treated all as equal. The tour co-ordinator, Ahmed El Housseiny was an exemplar with management. From the time he picked us up, from our long flight originating in Australia, he was a model organiser. We never picked up a bag, lifted a bag, bought something outside of our knowledge of 'how to do it properly', and when we needed a new suitcase (to bring home all our egyptian goodies) he arranged its purchase and had it hand delivered to our room. Service personified. He was personable, charming and a credit to his country. Inas was his equal in every facet of her role, she fretted/worried about our well-being at every point of the tour. Inas had two sayings - "listen to your body" (referencing not overdoing what the body did not want you to do) and, "watch where your feets (sic) are going" - always concious of her tour group and their safety.
Reply from Abercrombie & Kent2025-12-08
Thank you for sharing such an exceptional and detailed review of your recent tour. We’re thrilled to hear that the experience was curated to perfection and that Inas and Ahmed provided such outstanding knowledge, care, and support throughout your journey.
It’s wonderful to know that every aspect, from the insightful guidance on Egyptian history to the thoughtful attention to your well-being made your trip truly memorable.
Your kind words mean a great deal to us, and we look forward to welcoming you on another extraordinary adventure soon!
Best regards,
Guest Relations Team
Good trip to see India. Pollution was terrible and the cities were dirty but the sights seen were amazing. Did not like the country in general but liked the sights such as Taj Mahal. Also stayed in amazing hotels- many were former palaces. Tour guides were great also.
Reply from Abercrombie & Kent2025-12-08
Thank you very much for sharing your feedback on your recent trip to India.
We’re pleased to hear that you enjoyed the incredible sights such as the Taj Mahal, the amazing hotels, and the excellent service from our tour guides.
We appreciate your honest comments regarding the challenges you encountered and are glad that the highlights of the journey made it a memorable experience overall.
Your insights are valuable to us, and we hope to welcome you on another tour soon!
Best regards,
Guest Relations Team
Peru and Machu Picchu: Outstanding service and attention from start to finish. We were expecting high end service, but this exceeded our expectations at all points. The itinerary and accommodations were top tier, but the team leader (Franklin) and guides (Jose and Jimal) were phenomenal, and the entire group was thrilled with this trip. Would highly recommend A&K and plan to travel with them again.
Reply from Abercrombie & Kent2025-12-08
Thank you for your wonderful feedback on the Peru and Machu Picchu tour. We’re delighted to hear that the service and attention exceeded your expectations and that the itinerary, accommodations, and the support from Franklin, Jose, and Jimal made your experience truly exceptional.
Your recommendation means so much to us, and we look forward to welcoming you on another unforgettable journey soon!
Best regards,
Guest Relations Team
Roberta at the Harrods branch was highly efficient and helpful from the start to the end of my trip . Checking on everything , and going above and beyond to help rectify matters . She’s amazing. The whole team is great, and I recommend them
Reply from Abercrombie & Kent2025-11-25
We're happy to hear that the team was helpful and efficient. We appreciate your recommendation and are glad that the team went above and beyond to assist you. Thank you for your positive feedback.
Guest Relations Team
Excellent service from end to end
Ben is an expert and provided the best recommendations and itinerary based on our preferences.
The teams in country hand held us every step of the way and made of our trip a lifetime memory
Reply from Abercrombie & Kent2025-11-24
We're happy to hear that you had such a positive experience! It's wonderful that the recommendations and itinerary were perfect for your preferences, and that our team made your trip memorable. Thank you for your feedback.
Best,
Guest Relations Team
The efficiency and attention to detail shown by A&K is truly outstanding. From the first contact with the company I was put at ease and knew everything would be taken care of.
The itinerary prepared for me was exactly what I was looking for. The local guides were knowledgeable, knowledgeable efficient and very attentive. Experienced drivers completed the team. The local agents did everything possible to assist in making the trip memorable.
The accommodations chosen by the company were first class, in comfort and style, not to mention the amenities and amiability of the staff.
An unforgettable holiday indeed. Would certainly look to use this company again in future and recommend them to friends and relatives.
Reply from Abercrombie & Kent2025-11-24
We're happy to hear that our efficiency and attention to detail made your holiday unforgettable. Thank you for your recommendation!
Best,
Guest Relations Team
Ben Harrison organised a fantastic honeymoon with us. Everything was seamless and we had a wonderful itinerary staying at some brilliant places
Reply from Abercrombie & Kent2025-11-24
We're happy to hear that your honeymoon was fantastic! We're so glad we could provide a seamless experience. We look forward to hosting you in the future.
Best,
Guest Relations Team
I will never use anyone else but A&K. After 3 trips they have exceeded my expectations. Of course the accommodations and guides are first class, but if something goes off plan (eg., I lost something valuable), A&K takes over as my guardian angel. They always deliver. Worth more than the cost.
Reply from Abercrombie & Kent2025-11-14
Dear Dr Miya,
Thank you for your review. We're so happy to hear that your experiences with us have consistently exceeded your expectations. It's also wonderful to know that you feel well supported by our teams at home and whilst travelling - the A&K difference!
We very much look forward to continuing to support you with any future travels.
Abercrombie & Kent Guest Experience Team
This was our first trip to Africa last October. Our Great Migration Safari exceeded our expectations. The 2 guides were superb,- so knowledgeable, friendly and engaging. Each of the accommodations were so varied which added to the experienced. A&K's 2 Sanctuary Camps were the best of the best. the add-on week in Zanzibar relaxing and well-needed at the time.
Reply from Abercrombie & Kent2025-11-14
Dear Ms Madill,
We're so pleased to hear that your first trip to Africa exceeded your expectations. It's wonderful that you found the guides knowledgeable and engaging, and that you enjoyed the range of accommodations. We appreciate your positive feedback regarding the Sanctuary Camps and very much look forward to assisting with your next trip!
Abercrombie & Kent Guest Experience Team
Really good guides, drivers, cars and well organized trips
Reply from Abercrombie & Kent2025-11-14
We’re delighted to hear you had such a great experience! Your feedback has been shared with our team. Thank you for traveling with us.!
Warm regards,
Guest Relations Team
When we got off our plane in Beijing we found at least two other couples with A&K baggage tags and assumed we would have to wait for a bus load of travelers to assemble for transport for to the hotel. Wrong. There was an escort and van for each group of travelers. This was but the first of many indications of the quality and comfort of this tour.
The experience began with working with Gabriela Zuniga in the UK office and continued with the superior tour director in China, Tim Tang.
The entire tour was carefully and comfortably organized. It was never rushed, however comprehensive, and many experiences were set into small groups which made them even more exceptional. Of particular note was an evening program of the history of the Three Kingdoms. It was spectacular and Tim's effort to get us there with front row seating was greatly appreciated.
Reply from Abercrombie & Kent2025-11-14
Thank you for your kind words. We’re thrilled you enjoyed your journey and the seamless experience we aim to provide. We look forward to helping plan your next adventure.
Best,
Guest Relations Team
We need to give a shout-out to Maria Meyer in the A&K Downers Grove office. As this trip (Magna Carta Tour) was truly our first journey of this kind using an exclusive travel firm such as A&K, we are very happy to state that our trip exceeded all expectations we had and then some. Maria's guidance (and her associates who assisted when she was out of the office) and thoughtful, patient responses to all our silly questions only tended to confirm that we had hooked up with a real first-class outfit. We were not disappointed about anything, including the little details that could be annoying. We'll be back for sure before "our time runs out"!
Reply from Abercrombie & Kent2025-11-17
We're happy to hear that your first journey with us exceeded your expectations. We appreciate your kind words and look forward to assisting you with future travel plans.
Best,
Guest Relations Team
From beginning to end this was a fantastic experience. From the quality of the tour guides, the accommodations, to all of the arranged transportation, everything was first class. I will no longer consider traveling with any other company.
Reply from Abercrombie & Kent2025-11-17
We're happy to hear that you had such a fantastic experience! It's wonderful to know that you appreciated the tour guides, accommodations, and transportation. Thank you for your positive feedback. We truly appreciate it and look forward to hosting you again.
Best,
Guest Relations Team
We went on the Great Migration in Style and would score it a 5/5!
The two Tour Leader/Guides were great…attentive and knowledgeable.
The itinerary was perfect and A&K pivoted well during the political strife in Tanzania, disrupting our trip only minimally.
The accommodation was top drawer though I would say the Four Seasons (Serengeti) was over the top. They are maintaining their brand in the heart of Africa.
As a general comment, I would say Kenya and Tanzania are “overtravelled”.
In the Ngorongoro, we had 34 vehicles around one lion kill. It was a zoo…literally and figuratively! Most other areas were not as acutely abused…but both countries need to look at where they want to be in ten years.
Reply from Abercrombie & Kent2025-11-14
Thank you for sharing your recent experience with us and for rating it 5/5!
We’re thrilled to hear that your tour leaders were attentive and knowledgeable, and that the itinerary met your expectations - even with the challenges in Tanzania. It’s wonderful to know that our team’s flexibility helped keep your holiday on track.
We appreciate your comments on the accommodations and your insights about travel in Kenya and Tanzania. Your feedback will be shared with our teams in both the US and Africa to help us continue delivering exceptional journeys.
We hope to welcome you on another unforgettable adventure soon and thank you again for your thoughtful review.
Abercrombie & Kent Guest Experience Team
Our trip to Morocco was extraordinary. Every thing was perfect from day one to the last day. We had a very professional guide (Hakim)and an excellent driver (Rachid), letting us to enjoy every minute of this trip. Hotels and camp in the desert were fabulous. It was an unforgettable experience. Don’t hesitate to book a trip with A&K !
Reply from Abercrombie & Kent2025-11-14
Dear Ms Wilson,
Many thanks for your review.
We're so pleased you enjoyed your trip to Morocco with us and very much look forward to helping arrange your next trip in the future!
Abercrombie & Kent Guest Experience Team
The wings over India was a fantastic trip. Having access to private planes solves so many inconveniences while traveling by air. The itinerary was magical and the small group was filled with interesting, passionate world travelers. It is a bit of a splurge, but we felt well rewarded for our investment.
Reply from Abercrombie & Kent2025-11-14
Dear Mr Severson,
Many thanks for your review.
It truly is a magnificent way to travel and we're so pleased you enjoyed the experience and felt it was worth the investment. We appreciate your feedback and look forward to welcoming you back for your next adventure!
Abercrombie & Kent Guest Experience Team
I was on the small group trip starting with a pre-trip stop in Hong Kong continuing through China with the Yangtze River Cruise. Nancy was a real gem of a guide. She made sure we had a wonderful time, and it felt like we were in a dream with the immersion into art, culture, cuisine, history, and fun excursions along the way. I could not believe we were so privileged to be part of such an exceptional experience. The hotels and lodging were high end and lovely. The group was a perfect fit from the beginning, and I could not imagine being part of a better trip if I tried. Every day was an adventure, and it was wonderful to soak it in. I will be excited to be part of another group in the future. It was amazing. Thank you, Nancy and A & K, for a once in a lifetime adventure.
Reply from Abercrombie & Kent2025-11-14
Dear Ms Owens,
Thank you so much for taking the time to share your review.
We’re delighted to hear that you had such an exceptional experience on your trip. Your kind words mean a lot to us, and we’ll be sure to pass your feedback along to your guide, Nancy, and your Travel Consultant, Nicole.
We look forward to welcoming you on another adventure soon.
Abercrombie & Kent Guest Experience Team
This was my first trip with A&K and my first time in India. The tour was well organized and although it would have been lovely to have had more time to spend in the magnificent Taj and Oberoi hotels, this trip was the best introduction to India. Our tour leader
Shagun was superb. She was attentive and knowledgeable. Anil was wonderful but could not continue with our tour. All the guides were excellent and well chosen. We covered alot of ground in the 14 days thanks to the excellent itinerary.
A&K literally took care of everything from our arrival in Mumbai to our departure from Delhi.
I have looked at some of the other trips A&K offer and some of the single supplement prices are very steep. This somewhat limits my choice of tours.
I would highly recommend A&K tours as they deliver what they promise.
Reply from Abercrombie & Kent2025-11-14
Dear Ms Khazzam,
Many thanks for your review.
We're so pleased you enjoyed your first experience in India with us - it truly is an amazing destination! It's great to know that you felt the tour was well-organized and that our local guides took good care of the group. Thank you also for sharing your feedback regarding our single supplement pricing. We appreciate your input and will take it into consideration.
Abercrombie & Kent Guest Experience Team
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