My passion planner didn't arrive
My passion planner didn't arrive for one month. I reached out to the company and explained that I am very stressed because we will be moving to a new house and I was hoping the planner would arrive within one month when I placed the order. They replied that my planner is lost and offered to send another one and asked for my new address. I emailed to them my new address and also I updated it in the system. Some days later, I received confirmation that the planner is shipped. I also received an email saying that my planner has been sent to my original shipping address. How absurd, after all the communication back and forth and all the explaining. I replied immediately asking why they would send to my old address when the new address is provided when they asked in the email. The reply I got is even more ridiculous : "we cannot edit any address , you have to change it yourself in the system ..." So that" smart " customer service agent didn't even bother to look in the system. Of course , it is easier to say off to the customer than actually solve any customer issue! And now they deleted my account from their system so I am not even able to login !! Shame on you passion planner! I am extremely disappointed because in the past we order dozens of passion planners and they were shipping easily to the UAE. But it seems since the business developed, they became careless ..... They forgot that is US , CUSTOMERS who brought them where they are. And we can also take them down. The planner is clearly not worth all this stress !!!