Annie exhibited excellent customer…
Annie exhibited excellent customer service experience when she assisted me in processing my orders - explained that my reward points would expire after 5 months which is unusual because most/all customer loyalty programs have expiry in 12 months or longer (i.e. if I didn’t redeem than it will expire), moreover she also highlighted their promotion offer for the diapers that I’m using for my 100 years old mother that we had used for the past 2 years. This product is good value for money and I have recommended to some friends for their elderly parents via word of mouth. Perhaps their end-user/customer interface on their website can improve further because currently it is still not friendly enough as I had encountered some problem myself as a fairly tech savvy person.