Absolutely awful customer service
Absolutely awful customer service. I've had lengthy lapse in medication due to them scheduling appointments with non licensed providers, cancelling scheduled appointments last minute and not making a new appointment available for a couple weeks. I attempted to get ahead of their scheduling failures by contacting ahead of time to verify they were a licensed provider. They still failed to take care of it in time and there was a lapse in medication. Currently I've been without medication for 2 weeks. This time they lost my delivery and will not send another one. They send an ai message saying they're working on it and give me phone numbers to call the USPS to request redilvery. I've called the national USPS line and also the local line and still no medication. I've informed joyous of this and still only get an ai response to call the USPS and figure it out myself. I've exhausted every avenue, spent hours on the phone and many conversations with joyous to no avail. Still without medication...... Again. They claim someone has been working on it for 2 weeks. Yet they have not reached out to the post office. I requested a new prescription as they could not deliver the current one. My request was denied. The medication definitely helps with anxiety however the customer service creates more anxiety than the medication can counter. Good luck on getting your prescription. I've been a loyal customer for years and have had more issues than could be considered coincidental