This 1 star – Sold as in stock, long delays, zero control over fulfilmentwas a genuinely awful experience.
This was a genuinely awful experience. Renogy presents itself as a premium manufacturer, but my experience shows it operates like a drop-shipping company with no real control over stock or fulfilment. I ordered three items, all sold as in stock (not pre-orders). Payment was taken immediately. What followed was weeks of confusion, delays, and misinformation. Customer service repeatedly apologised for delays and told me items had not yet shipped — even though one item had already arrived, which I had to point out to them. Another item then also turned up unexpectedly, again with customer service having no idea it had been dispatched. The third item — the main reason for my order — never arrived at all. After waiting over a month, I was finally told it could not be supplied and that I would need a refund. This shows a complete lack of stock control and fulfilment visibility. Items are clearly being shipped without customer service knowing, and “in stock” appears to mean maybe available somewhere else. That is classic drop-shipping behaviour, not a properly managed supply chain. For a company charging premium prices and claiming to sell quality products, this level of service is unacceptable. Polite apologies do not make up for misleading stock information, long delays, and wasted time. After this experience, I will not be buying from Renogy again.