I regret not looking into Trustpilot…(2nd Update)
I regret not looking into Trustpilot before buying. As everyone wrote, I can confirm that customer support is not responding at all! After several attempts, I gave up contacting them. My problem is that EaseFab Lossless Copy is not converting 3D BluRays correctly. Suppose the source is a BluRay or ISO; it doesn't matter. In that case, it just won't work. The output is a complete out-of-the-screen frame (I think this is supposed to represent the 3D effect.), which is entirely flat, but the content shows no depth as a 3D film should be .... Guess a "Refund Guarantee for 90 days" request won't make sense since no Support feedback should be the usual case by EaseFab. The only thing is to warn future customers (as long as they do not improve it) not to buy the software if they want support from the EaseFab support team or solve a problem because the output differs from what was promised on the EaseFab website. But if they have money to spare and are willing to risk buying something that is not working or is useless ... guess this is up to each individual to decide. I hope this helps ... to make a purchase decision. Update, July 30th: After I posted this review, I got contacted by the EaseFab Support Team. I did not set up this update because they apologized to me (which I gratefully accepted), but to be fair, the communication now really works and is within the promised time of 24 hours or less, so I gave it another star to this review. (At the beginning, I gave a one-star only to my recent experience) Of course, while this is not the end of the case and the experience with the EaseFab support team ... it remains to be seen how the whole thing will go. However, you can see that the support is trying hard to make the so-called "communication slip“ away. In any case, I will continue to share my experience with EaseFab in detail here. ... Let's see what happens next. Thx.