Terrible customer swmervice
An absolute disgrace how this app operates. After years of being registered with them — first through my company back when it was Gympass, and later through a family member — they suddenly kicked me out, claiming I hadn’t done a check-in, which was completely false. Both the club where I was training and I myself sent them proof of the check-in, yet they still decided to throw me out. Years paying for their most expensive plan, the Diamond one, only to be treated like this. Truly shameful.