I agree with the previous reviewers…
Sept. 16th Xue Guan Ms. Li contacted me multiple times on the 15th. She helped to resolve the promised promotion. I did see the extra points deposited into my account. I am working with her to work out the schedules. With that I am adding more stars to the overall service. Sept. 15 LingoAce responded in time publicly on TrustPilot with a quite standard canned response. I provided my contact info on TrustPilot. Previous comments: I agree with the previous reviewers that the sales team is very aggressive. I was sold $1500-worth of classes 45 days ago. I still couldn't have the proper time scheduled. None of the promised promotional points were deposited to my account either. When I called the rep, the phone suddenly became busy all the time. Before the sales was complete, the rep answered my call immediately. Is this a scam? I contacted Customer Services based on the number on the web site and asked for a full refund. Apparently they couldn't do much and referred me to Xue Guan, whom I never worked with.