Canceled order without letting me know
I ordered a qiqi and a Klee cosplay from them. The qiqi was custom. About a month later I Emailed them asking about updates on my order, only to find that they canceled my order because they couldn’t complete the qiqi cosplay without telling me. I had to ask them about my order before they felt it necessary to let me know my order was canceled. Only after I emailed them did they offer a refund. 0/10 experience would not recommend.