Customer service is so inconsistent
Customer service is so inconsistent, you'll get a different answer everytime you contact them. I've 4 different answers regarding passport validity on transit through countries, and they'll fob you off if the question is marginally too complex, or tell you it "May" be okay. They demand a scan of your passport to update any details, which I'm not giving them that, but they've not even inputted this into the original booking if you check the airlines website. Additionally, the seats I'd booked with the airline hadn't even been selected when I went to "Manage booking" on Singapore Airlines website, but it showed "Confirmed seats" on Trip.com. Same with meal selection on the airlines, of which both passengers on my booking have dietary requirements. Additionally, they won't even give me fare basis code because of "Trade secrets", and I'm quoting that as I haven't a single clue what that means in regards to a fare basis code. Finally, the booking page is so littered with "promotional deals" and adverts that it's chuffing difficult to get to the actually pertinent information of your booking. I know they want to maximise revenue from you, but it's angering and frustrating. Trust me, pay a bit extra and book with a better website. It's not worth saving that 50/100£ as I did.