Horrible customer service
Horrible customer service! I ordered a backpack for my daughter.... Paid for expedited delivery! Not only did I have to contact them to find out where the bag was (it was not shipped immediately as promised) but when we finally received it, it lasted less than two weeks before the zippers broke off and was unusable. I emailed customer service and was asked to send pictures of the faulty bag. After they received the pictures, I was told that they would send me a new bag but I would have to pay them $15 for them to ship it to me! Why would I have to pay for the new bag to be shipped after already paying for expedited shipping on the first bag and that bag fell apart right away!? At this point, I don't even want a new bag from them. I want to be refunded for the first item and the shipping charge! I will NEVER order from KK Bags ever again! *And please note how KK customer service responds to each of these reviews. The representative tells you to contact him for further assistance but it's all a lie. I am able to share all of my corresponding emails with KK customer service if anyone would like to read. He offers you a replacement if you are willing to pay for shipping again for the new bag-meanwhile most customers don't receive their bag or it breaks right away, like ours did.