CICiciful★★★★★
Dont ever buy clothes at Cicifull or…
Dont ever buy clothes at Cicifull or Prydiful. It's the same company. The don't keep their promise as we still dont got our compensation. Also they dont reward clients and their quality of clothes is poor.
additionally the first email to Cicifull / Prydiful
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Van: Ciciful
Verzonden: donderdag 20 juni 2024 09:33
Aan: joph jan
Onderwerp: Re:1 company buy
Dear customer,
Thank you for contacting our Customer Service Center. We are delighted to assist you in this matter.
We only have one website, which is
The products in the pictures you sent are also sold on our website, and you can purchase the products only on our website. In addition, we have a new member discount code, NEW10.
Thank you for choosing our service, and we look forward to providing you with the best shopping experience.
Best regards,
Cicifull
Joph Jan
Write：
Hello
I want to buy these clothes but they are on 2 websites of 1 company
Can I buy them at once and get 15% first time order discount ?
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Van: Joph Jan
Verzonden: woensdag 17 juli 2024 09:54Aan: Prydiful Onderwerp: REMINDER: Apology and Compensation Arrangement Again kindly remind prydifull to send all details of below order and also trace details Van: Joph Jan
Verzonden: zondag 14 juli 2024 15:57
Aan: Prydiful
Onderwerp: UPDATE: Apology and Compensation Arrangement Hello,Please can you provide me track and trace as you promise below in email of July 8. After discussing with our leadership, we are pleased to inform you that the compensation request you made has been approved. We will arrange for the shipment of the item you requested, Men's Sequined Heart Patched Scoop Neck Bodysuit, at no additional cost to you. Thanks,
Van: Prydiful Verzonden: maandag 8 juli 2024 05:59Aan: Joph Jan
Onderwerp: Apology and Compensation Arrangement
Dear Firstly, we sincerely apologize for the mistake in addressing you as Cesare BARICHELLO in our previous email. We take our clients very seriously and deeply regret any inconvenience caused. We understand that the shipment delay has caused frustration and we are committed to making this right. After discussing with our leadership, we are pleased to inform you that the compensation request you made has been approved. We will arrange for the shipment of the item you requested, Men's Sequined Heart Patched Scoop Neck Bodysuit, at no additional cost to you. Thank you for bringing this to our attention, and we appreciate your patience and understanding. If you have any further concerns or if there's anything else we can do, please do not hesitate to contact us. Best regards,The Prydiful Team
2024-07-23
CICiciful★★★★★
JopJ
Van: Joph Jan
Verzonden: woensdag 17 juli 2024 09:54
Aan: Prydiful
Onderwerp: REMINDER: Apology and Compensation Arrangement
Again kindly remind prydifull to send all details of below order and also trace details
Van: Joph Jan
Verzonden: zondag 14 juli 2024 15:57
Aan: Prydiful
Onderwerp: UPDATE: Apology and Compensation Arrangement
Hello,
Please can you provide me track and trace as you promise below in email of July 8.
After discussing with our leadership, we are pleased to inform you that the compensation request you made has been approved. We will arrange for the shipment of the item you requested, Men's Sequined Heart Patched Scoop Neck Bodysuit, at no additional cost to you.
Thanks,
Van: Prydiful
Verzonden: maandag 8 juli 2024 05:59
Aan: Joph Jan
Onderwerp: Apology and Compensation Arrangement
Dear
Firstly, we sincerely apologize for the mistake in addressing you as Cesare BARICHELLO in our previous email. We take our clients very seriously and deeply regret any inconvenience caused.
We understand that the shipment delay has caused frustration and we are committed to making this right. After discussing with our leadership, we are pleased to inform you that the compensation request you made has been approved. We will arrange for the shipment of the item you requested, Men's Sequined Heart Patched Scoop Neck Bodysuit, at no additional cost to you.
Thank you for bringing this to our attention, and we appreciate your patience and understanding. If you have any further concerns or if there's anything else we can do, please do not hesitate to contact us.
Best regards,
The Prydiful Team
在 2024/07/05 15:36 CST Joph Jan 写道:
Hello
My name is not Cesare BARICHELLO,
I dont think Pryfull takes their clients serious.
Nevertheless, the shipment will not be here today (before july 6th)
When you start your shipment at june 24th instead of june 29th,
It probably would have been in time
I want a compensation for your horrible service and not taking me to serieus as a client
Or
Provide me a discount of 50% on the total next order.
Also I want to speak to your boss, and evaluate how this could have happened
Van: Prydiful
Verzonden: vrijdag 5 juli 2024 03:57
Aan: Joph Jan
Onderwerp: Order Update and Escalation Procedure
Dear Cesare BARICHELLO,
Thank you for your email.
We wanted to inform you that we have tracked your clothing order and found that it has already arrived at the local airport.
What is the escalation procedure?
Our escalation procedure involves the following steps:
Initial Contact: Please reach out to our customer service team at [customer service email/phone number] with your concern.
Escalation to Supervisor: If the issue is not resolved within 24 hours, it will be escalated to a supervisor.
Further Escalation: For unresolved matters, the issue will be forwarded to our senior management team for immediate attention.
Resolution Confirmation: We will follow up with you to ensure the issue has been satisfactorily resolved.
When will my order be delivered?
Your order has arrived at the local airport and is currently undergoing customs processing. We expect it to be cleared and delivered to you within the next few days. We will provide you with a tracking update once it is out for delivery.
If you have any further questions or require additional assistance, please do not hesitate to contact us.
Thank you for your cooperation.
Best regards,
The Prydiful Team
2024-07-17
