Very poor service.
I was sold a split tickets journey from Truro to Paddington. I later discovered that the first ticket leg from Truro was cancelled. On further investigation at Truro station it transpired that this train service was cancelled and published on 7th Sept. I was sold the ticket by Trip on the 30th! So basically sold a ticket for an already cancelled service. I had to purchase a new ticket for this section. When questioning this on the trip AI chat and explaining my out of pocket cost they seemed to offer a refund. A further email confirmation showed only a fraction of my extra cost was being refunded. They only refunded what they deemed as the original cost but due to their error I am out of pocket. A further attempt to talk to Mr AI only referred me to GWR but this is not their problem it is an issue with the third party seller - trip. This is very disappointing as it creates extra expense and stress and has unfortunately become very much a deterent.