Horrible return policy and customer service!
Return policy and customer service is awful they lost a returning customer over $10. I bought so many things off of this site and the only time I had to return a dress that was too big had a terrible experience. So a loyal returning customer contacts the customer service I literally returned my dress hours after receiving it because I wanted to reorder the right size. I get charged almost $8 return fee which I was fine with then I find out that they also charged me extra $10 shipping the dress back fee!!!!! So until now I paid shipping from and shipping to plus return fee so I’m out almost$28 for nothing then I told them I want to reorder though so I have to pay another $10 shipping?? And they said yes! I asked for at least a shipping free as I’m exchanging and it’s my first return and they refused so they want me to end up paying around $38 just for shipping cost. They don’t consider anything. So disappointed with how they handled the situation hope the $10 was worth losing a customer. Won’t be coming back.