TERRIBLE PROCESS AND EVEN WORSE DELIVERY
I am providing this rating on two factors: (1) how long it takes them to actually fabricate and (2) how pathetic their delivery process is. 1.) Design / Fabrication They provide a template with design data you must submit. My team did and they got the orientation backwards ("a software problem" which would have been mine if I didn't point it out). It took over a month of back and forth before they 'finished the design' and we could 'schedule' productions. Despite requesting expediting my order (it was placed a long time ago), I was told Black Friday Deals were pushing things out. It took a MONTH before they finished. 2.) Delivery was horrible (check out the photos) a.) I repeatedly tried to reach my project manager to get the delivery ETA. He didn't respond by SMS, email or phone (I tried them all, multiple times). Finally he provided a vague "it should already be on its way" after few weeks. b.) There was NO programmatic update telling my order was out for delivery. Are you kidding me? This is a $25k+ order!!!! c.) the shipper calls the night before and demands I be prepared to receive 5 pallets the next day! Really? I asked for more time to ensure I had a crew and excavator only to be told I could have one extra day or be charged storage. Seriously??? d.) when the shipments arrived, they were mislabeled: - still reflecting an original contact and company that placed the order a year prior and was no longer involved. I had asked ViewRail to update the contact to me multiple times but they failed to the end. e.) the shipper had packages strewn throughout the truck and no clue where things were. I actually had to get on the truck and search. Further I had to move things WITH THE DRIVER! f.) View Rail did a terrible job packaging an expensive shipment. Clearly there is no concern for getting me the product in good shape. I would never order from them and will never do so ever again!!!!!