VPOST IS A RIPOFF, DO NOT USE
No customer service, ridiculous inflated shipping fees. My Lululemon leggings weighed 230g. Vpost Australia charged me 1kg because it “measures the full size of the large plastic bag packaging” even though most of it is air and unused space. Vpost will not wrap the item tightly like Ezbuy with tape for a lower weight. (Please use Ezbuy if it’s available in the country you’re shipping in, like USA.) Ordered two more pairs of leggings before I realised the fees were crazy, and I was charged 1.5kg. Same reasoning on measuring the big empty plastic bag. Every time you call, Vpost sets up a new “case ID” and doesn’t revert, or messages you with a useless reply one week later. Same for filling up the contact form on the website. You will finish your 30 days of free storage before you get a reply, by which time you pay the crazy shipping fee and want to tear someone’s hair out. That’s how Vpost works. All the customer service person on the phone can say is: “I can make a suggestion to the person in Australia on how to measure the package”, but it is a suggestion. So calling customer service is useless. So ashamed of our country’s postal service SingPost ripping off and fleecing people with Vpost charges