Paramount Acceptance 3rd Party vendor for Vasa
The staff at VASA Fitness have been amazing, and I want to make it clear that my complaint is **not with VASA directly**. My issue is with the third-party billing company they use, **Paramount Acceptance**. This is where I believe the negative review should be directed. I recently had to replace my credit card after it was lost. I went to VASA **twice** to provide my new card information, only to discover that Paramount Acceptance continued attempting to charge my old card. Each failed payment resulted in a **$25 late fee**, even though I had made multiple attempts to update my payment information. When I decided to cancel my membership, I was also charged a **$30 cancellation fee**. My interactions with Paramount Acceptance have been extremely frustrating. The staff I spoke with were rude and unprofessional, and my concerns were not handled appropriately. I requested a cancellation confirmation letter be emailed to me several hours ago, and I still have not received it. Even more concerning, when I asked what would happen if I refused to pay the late fees that resulted from their continued attempts to charge the old card, I was told the balance could be sent to collections. Again, **VASA staff have been great**. My negative experience is specifically with **Paramount Acceptance and the way they handled my billing and cancellation**. I hope this issue can be addressed because customers should not be charged late fees when they have made reasonable efforts to update their payment information.