THE WORST INTERNET SHOPPING EXPERIENCE I HAVE ENCOUNTERED...
Two pairs of PERFORMANCE UTILITY PANTS ordered in XL and XXL purely due to the plan to send one back if the other fitted better. As per their website, requested a refund on one of the pants and after eight emails I have had NIL response from them. Thought that maybe if I asked for an exchange on the smaller pant and for a larger size, I might get a reaction but no, still no response after sending more than a dozen emails. Quite where this company gets it four and five stars from is unknown as it's definately NOT for customer service. I'll take legal action soon but in the hope that they will read this review and maybe, just maybe, respond to my questions soon, I will wait a further seven days. Hugely disappointed but it will serve as another illustration that one should NEVER purchase goods from internet sellers without carrying out detailed and comprehensive research. Update to follow... UPDATE as of 04.08.26 At least I've had a response though they tell me that the items are "in transit" when they were delivered some 10days ago. I want either an exchange or a refund...how long before I get a reply that addresses those issues? Up date to follow... UPDATE as of 06.08.2026 - still no response or acknowledgement despite someone named "Dreamer" "reaching out" with the exact same message that he / she has given to others who are aghast at this scam...you have a few more days left Dreamer before I take further action...