do not shop at joules
Quite simply do not shop at joules. I bought a top in a joules concession. Wire once, washed as per instructions, and the colour has faded a lot, and extra on every crease. I rang joules online number and was told they only deal with online purchases and to return it to my nearest shop. Where I bought it from was 250 miles away and my nearest shop is 40 miles. Do I took it to the shop in Keswick. Immediately I could tell they did not want to deal with it . The assistant handles the item as though it was unclean. Them told me it was something I had done. Then told me I had to return it from where I had purchased it. I then found out that all joules shops are franchises so clearly this woman did not want to give me money out of her takings when I had given it to another franchise. So let’s take Keswick as an example- a busy, busy tourist town. If you buy from there you have to return an item, if it is faulty to them- so basically do not buy from Keswick joules- are you going to return there from afar? Then to be met by awful customer service.