Lied about contacting the hotel for cancellation
I booked the wrong day for hotel when I got there the hotel was very helpful and said they would cancel the order. So I clicked on cancel on Agoda but then the next day I got a message saying the hotel was unresponsive so I was still having to pay. On my way back, I went back to the hotel and then called Agoda customer support. They said they would contact the hotel to confirm the cancellation 15 minutes later he came back and said the hotel was not picking up the phone. I told him I was sitting in the lobby with the hotel manager. He panicked. I then asked them if this was a scam or just ignorance. He then talk to the hotel came back to me and said oh will send you an email with 48 hours. It’s canceled. And I bluntly told him I don’t trust a word you say. Somehow they were able to figure out how to send the cancellation email after being on hold and this call for 50 minutes.