NO refund even when they say they are sending.
I ordered the roll on hemp for my back. I was overcharged on my Credit card for 14.15 in shipping.It was so difficult getting anyone to answer the phone or even email back. Then they promised they would refund me but that didn't happen. After 3 weeks of emailing them and asking for my refund in shipping and not getting it I asked to return the unopened item. They said yes. They gave us the address and when we paid 18.00 to ship they refused the package and then UPS charged me 22.10 more to return the package back. I am out 91.61 and I wrote them over a week ago and asked that someone help me or I would write a review 10 days later. NO RESPONSE from them at all. Worst Customer service in my opinion. I believe your word is all you have in this life and theirs cannot be trusted.