My last shipment of gummies were open! mmies arrived…
My last shipment of gummies arrived with both seals on the jar open. I called and left a message and got no response. Very disappointed, as I've been ordering from them for years.
About Sunstatehemp
Data updated- Website
- sunstatehemp.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 2 reviews
- Replies to negative
- 29% (8/28)
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About this business
Sun State Hemp is 100% Natural, 99%+ Pure CBD manufactured in controlled, certified labs in the USA.
Written by the business, not verified by us.Is Sunstatehemp legit?
Sunstatehemp (sunstatehemp.com) has a 3.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 68% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 29% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
SELLING EXPIRED GUMMIES
Placed an order 8/16/25, I received it 8/21/25. I noticed the gummies felt hard through the packaging so I turned it over to see an expiration date of 09/2025! I guess I am suppose to consume 30 gummies in just over a week or eat them expired. There were no disclaimers stating they were selling old, expired products. When confronted with the issue they said I would need to pay to ship them back and they’d then also take 15% off the refund total or they’d “send some samples” to offset the cost of the spoiled products. Obviously those were not acceptable, I didn’t want more of their expired products, I just wanted my money back. After some back and forth they agreed to email a prepaid shipping label. They received their expired gummies back on 9/2/25. It’s now 9/8/25 and they still haven’t refunded me or replied to my emails inquiring about the refund. I now have to contact my bank to dispute the charge, provide them all the tracking and photos, so they can take the money back from them, since they unsurprisingly aren’t honest.
Number 1 in my book!!!
Sunstate Hemp has always had Great Products!! They are the only store I order from!! I've tried other places, but their products we're not as good!! Thank Sunstate Hemp!!!
Great experiences
The products themselves are great. Potent, and good flavor. The delta-9 gummies in particular are basically just fruit snacks. There are some delays here and there but the longest I've waited for a product was a week, maybe less. Haven't had a single issue with this company.
Reply from Sunstatehemp2025-04-10
Thanks for the great review! We're thrilled to hear you're enjoying the products, especially the delta-9 gummies. We appreciate your patience with the occasional delays and are glad everything has been smooth overall. Looking forward to serving you again!
Great Response
I would like to thank you for your fast action and gracious response to a sight delay in the order. I know sometimes things get messed up on an order but your quick and attentive action is the sign of great customer service. Thanks
Reply from Sunstatehemp2025-04-10
Thank you so much for the kind words! We really appreciate your understanding, and we’re glad we could make it right quickly. Always here to help! 🙏
They offer great gummies with a…
They offer great gummies with a selection of Delta 8 and 9 Gummies that both work. They're are pretty tasty also.
Reply from Sunstatehemp2025-03-06
Thank you for the awesome review! We're so glad you enjoy our Delta 8 and 9 gummies. We appreciate your feedback and look forward to serving you again soon!
Sun State made right on my order
If you want to get ripped off just go ahead and buy from Sun State. I made a purchase of 3 products on 12/8/24 and ONE MONTH later I received ONE item. It was so difficult getting anyone to answer the phone or even email back. After numerous emails and calls I finally talked to a woman who said they will send the other two items. That was on 1/7/25 and still nothing and no contact from them. I am out $39.98. The product is very good but a lack of communication or miscommunication led to my initial review. Update: Sun State completed my order for which I am thankful for. I never received a "backorder" notification from Sun State and I checked everywhere for it before leaving this review. Sun State made right on my order so I updated my review. 👍
Reply from Sunstatehemp2025-01-31
Good day James, We’ve sent you an email regarding the issue you’ve expressed, and we want to make this right by getting you the product you paid for. Please respond to clarify which product you did not receive, and we will resolve this for you as quickly as possible. Thank you for your understanding, and we hope to regain your trust. Best regards, Sun State Hemp
NO refund even when they say they are sending.
I ordered the roll on hemp for my back. I was overcharged on my Credit card for 14.15 in shipping.It was so difficult getting anyone to answer the phone or even email back. Then they promised they would refund me but that didn't happen. After 3 weeks of emailing them and asking for my refund in shipping and not getting it I asked to return the unopened item. They said yes. They gave us the address and when we paid 18.00 to ship they refused the package and then UPS charged me 22.10 more to return the package back. I am out 91.61 and I wrote them over a week ago and asked that someone help me or I would write a review 10 days later. NO RESPONSE from them at all. Worst Customer service in my opinion. I believe your word is all you have in this life and theirs cannot be trusted.
Reply from Sunstatehemp2025-02-04
Hello Elizabeth, We sincerely apologize for the inconvenience you've experienced. We have processed the shipping refund, which should be reflected in your account, and we also sent an email regarding this. Please take a moment to check your bank account. We truly want to resolve this and make things right for you. Warm regards, Sun State Hemp Customer Support
Product used to be good but my last batch was bad...…
Product used to be good but my last batch had zero potency. Their Blue Rasberry D9 25MG product was half the prior size and was flavored with grape and was nothing more that a bad-tasting gummy square with no effects. They have also not provided updated COAs since April of 2024 so I suspect what they are selling is not what they are advertising. You should keep your COAs updated and provide the COA to the lot you are shipping.
Reply from Sunstatehemp2025-02-04
Thank you for your feedback, and we’re sorry to hear that your recent experience with our product didn’t meet expectations. We understand your concerns regarding potency and flavor, and we take this seriously. We are currently in the process of updating our COAs, and we want to reassure you that they are valid for one year. We are committed to providing high-quality products and will ensure our COAs are updated and accessible moving forward. Your feedback helps us improve, and we hope to have the opportunity to restore your confidence in our products. Thank you for bringing this to our attention.
A little info would have gone a long way...
Product is great and shipping right up until the last hurricane has been very good. I would have rated them a 5 star if they had sent one e-mail saying shipping was going to be or was disrupted. I waited until my subscription was over 2 weeks late and ordered from another company. We will see how that goes and se who i order from next.
Reply from Sunstatehemp2025-02-04
Thank you for your feedback, and we’re glad to hear that you’ve been happy with the product and shipping up until now. We sincerely apologize for the lack of communication regarding the shipping delay, and we completely understand your frustration. We strive to keep our customers informed, and we’ll be sure to improve in this area moving forward. We hope you’ll give us another chance in the future, and we appreciate your understanding during these unexpected situations. Thank you for your continued support!
I enjoy the potency and consistency.
Reply from Sunstatehemp2025-02-04
Thank you for your positive feedback! We're so glad to hear that you’re enjoying the potency and consistency of our product. We truly appreciate your support and look forward to continuing to serve you in the future!
Repeated delays and spam emails
Timeline: 1 week Received: 8 Dumbass Spam Emails Not Received: What I ordered. Not the courier's fault, it never left the warehouse. Maybe you should be a blog instead? And no, this was not the first time I've had an issue with them.
Reply from Sunstatehemp2024-10-18
Good Day Drew, Thank you for your review. We apologize for any confusion caused by the emails you received. We’ve sent you the tracking information via email, which shows that your package was delivered to your porch. If you have any further questions or concerns, please don’t hesitate to reach out! 855-442-8667 Best regards, Sun State Hemp
I am having trouble ordering the…
I am having trouble ordering the gummies I want. I presume Florida is the problem. But.... it is impossible to speak to anyone at Sun State. Have called for several days. No one returns calls.
Reply from Sunstatehemp2024-10-18
Greetings, Thank you for your review. We apologize for any inconvenience, but please note that our new customer service hours are now Monday to Friday from 9 AM to 1 PM. We appreciate your understanding, and we look forward to assisting you during those hours! Best regards, Sun State Hemp
I ordered and received my order…
I ordered and received my order quickly. Prices are acceptable.
Reply from Sunstatehemp2024-10-23
Greetings Carol, Thank you for your review! We’re glad to hear you received your order quickly and found our prices acceptable. We appreciate your support! Best, Sun State Hemp
Missing product
The middle of june I ordered 125$ of Utra Blend. You took the money from my Discover card but never sent the goods. My website page shows that it never even got listed. Beginning Sept. I ordered another 125$ and a month later, no goods. I love your product and as I am recovering from major cancer operation and 6 weeks of radiation I really could use your product. Thank you for help correcting this situation Doug mugford
Reply from Sunstatehemp2024-10-23
Hi Doug, I’m truly sorry to hear about the issues you’ve faced with your orders. We have sent out your recent order and confirmed it to your email address. Thank you for your patience during this time. We’re here to support you! Best, Sun State Hemp
Great service Great item
Reply from Sunstatehemp2024-10-23
Greetings Vincent, Thank you for the great feedback! We’re glad you’re satisfied with our service and item! Best, Sun State Hemp
Wonderful product at a nice price when…
Wonderful product at a nice price when using the coupons. I enjoy using these products to help with relaxing. Sun State Hemp has the product for your relaxation and self help questions.
Reply from Sunstatehemp2024-10-23
Good Day Matthew, Thank you for your wonderful review! We’re thrilled to hear our products help you relax. We appreciate your support! Best, Sun State Hemp
Not enough product
The only thing that went wrong is that you were not having my stuff in stock. I do the full spectrum 1800 mixed container and you haven’t had that in a while. I got two of the 60 and now you’re out of stock on that .they are very good and I do not want to change companies.
Reply from Sunstatehemp2025-02-04
Thank you for your feedback, and we apologize for the inconvenience caused by the stock shortages. We have discontinued the previous 1800mg full-spectrum product, and our full-spectrum line has become very popular, which has contributed to the availability challenges. We truly appreciate your loyalty, and we don’t want you to have to switch companies. If you notice that a product is out of stock in the future, please feel free to give us a call at 954-533-0013, and we will be happy to assist you with your order. Thank you for your understanding and continued support!
like their product and price point.. BUT.....
Liked their product, price point and no problems with my orders.. but i asked for a full panel lab report which checks for heavy metals, pesticides ect... They told me that it was available but there was a fee for this.. that makes me think something is not quiet right.. ive been doing research on many companies.. some have the full panel report on their website.. ive had to contact a few about the full panel reports.. no problem.. they emailed me a copy of the report (NO CHARGE) a few would not reply or get back with the information.. makes it easy not to buy from those companies.. and until i see a full panel lab report from sun state, i will not be purchasing from them anymore. so for your safety.. before you buy anywhere, check if they have a full panel lab report.
Reply from Sunstatehemp2025-02-04
Thank you for your feedback, and we appreciate your concerns about product safety and transparency. We want to assure you that we do have COAs (Certificates of Analysis) available on our website for all of our products. The full panel lab report, which includes tests for heavy metals, pesticides, etc., can be performed, but there is a cost associated with each individual test. We offer this full panel lab report upon request, whether for individual customers or wholesalers, to ensure transparency and safety. We value your business and hope this clears up any confusion. If you would like to receive a full panel report, feel free to contact us directly, and we’ll be happy to assist you. Thank you for your understanding and for choosing Sun State Hemp!
The product arrived on time
The product arrived on time, and as advertised !
Reply from Sunstatehemp2025-02-04
Thank you for your great feedback! We're thrilled to hear that your product arrived on time and met your expectations. We appreciate your support and look forward to serving you again soon!
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