Appalling customer service
I joined Zoe for the12 month diet track app and also ordered a stool test. I paid and they have taken my money and I never have received so much as a confirmation email! Their emails are run with AI and evidently after several communications with a robot I was put through to customer support. 3 days later I have still not heard from a human being. But interestingly my friend gave them a bad review and they instantly emailed her. I’m guessing if everything goes smoothly online then you are ok but if it dosent you are stuffed as the communication and back up is appalling. Altho I really want to do this I am so put off that if you have an issue there is not any back up or care and NO contact number so you could not actually ever speak to anyone over the phone. So they maybe excellent scientists but there is a lack of care for the customer.