Smith.ai used to be fantastic
Smith.ai used to be fantastic, they have been our answering service of choice for over 8 years. Within the last year their quality has declined significantly. Their departments are unorganized, there's no ownership for handling actual customer issues, response time on the back end is significantly delayed. Ironically, attempting to talk with someone who has any authority to make a decision is impossible. Simple issues and questions will go literally weeks before being properly answered, but more likely a canned or ai generated email with be received instead. *Update* Smith.ai has since done a fantastic job to help correct the issues we were experiencing, specifically when Coralyn and Christene got involved following up and continuing to ensure the accounts are updated and working correctly.