Smith.ai offers superior call answering and intake services for businesses of all sizes. AI Receptionist is our sophisticated, flexible AI + human call answering solution. On these plans, our AI handles the call answering and our live agents are available for escalations and more complex calls. AI Receptionist plans start at $0/month. We also offer Virtual Receptionist plans, which include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $300/month and include free spam blocking, plus our risk-free 30-day, money-back guarantee. With integrations including Clio, MyCase, PracticePanther, Lawmatics, and Calendly, plus thousands more through Zapier and Make, conversations are synced with your systems in real-time. With 5,000+ direct integrations, including Clio, MyCase, HouseCall Pro, Service Titan, LawPay, and Calendly, plus thousands more through Zapier, conversations are synced with your systems in real-time. With Smith.ai, businesses can automatically record their inbound and outbound calls so they never miss what their customers have to say. These calls will also be transcribed with personally identifiable information (PII) — such as credit card and Social Security numbers — automatically redacted so businesses can review calls by searching for specific keywords. Smith.ai clients also have access to business intelligence tools like Call Intelligence, a robust set of features available within the Call Dashboard that puts key phone call data directly into your hands. The Call Intelligence tool lets businesses review and analyze phone call data of what actions were taken during calls including scheduled appointments, calls transferred, completed intake forms, and more so you can operate your business more efficiently.
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Is Smith.ai legit?
Smith.ai (smith.ai) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 85% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the support staff is exceptionally helpful and polite, guiding businesses smoothly through the initial setup process. People appreciate how reliably the virtual service handles incoming calls, captures details accurately, and integrates seamlessly into their daily routine.
However, some customers also noted occasional frustrations regarding the artificial intelligence system repeating questions or unexpected billing issues. A few reviewers experienced difficulties reaching a manager for help and felt that customer support responses could sometimes be delayed. Several users mentioned feeling pressured during sales interactions and faced communication barriers when trying to resolve account problems.
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We’ve been using Smithai for the past four years, and we absolutely love them! They have always been professional, reliable, and wonderful to work with. Their service is consistently excellent, and we truly appreciate the care and attention they provide. We highly recommend Smithai to anyone looking for a trustworthy and dependable company. We’re so happy we found them and look forward to continuing to use them for years to come! ❤️
Trisha Makhija with Coastal Estate
Excellent service! As a solo attorney, I cannot overstate how important Smith.ai's 24/7 service is to my practice. They professional field calls, get the right information to me and, if I'm not available, let the potential client know that I'll call them back. I couldn't practice without them!
I've been with Smith.ai for about 6 years now and I'm really impressed with them. I have been a solo attorney for nearly 26 years and never trusted anyone to answer my phones but me. But after missing some new client calls over the years, I got a recommendation to try Smith.ai.
First of all, the set up was very easy. I had someone from Smith.ai that personally worked with me directly to tailor everything about how the calls are answered, whether they are forwarded and even what exactly to say to the caller depending on whether they were new clients, returning clients, attorneys, courts, telemarketers, etc. They can do the set-up meeting in-person, virtual or over the phone. They can also access my calendar to set-up meetings for me if I want them to.
Also, they can adjust their forwarding and answering depending the day, time, weekends, holidays, etc. Things can even be adjusted on the fly by email, call, or even text. Really flexible and convenient.
I've also been really impressed with the quality of the answering. The person forwarding the call to me is polite, professional and well-spoken and gets the message across effectively. They will even relay a message back to the caller if I can't take a call. Then they immediately email or text me the caller's information including name, phone number, email address, message, etc., depending on what I ask them to get from the caller.
Any time I've had to make changes or had questions, they immediately respond to me by phone and/or email.
Finally, they are extremely affordable for an answering service. I have attorney colleagues that pay much more for less personal and professional service.
I really am impressed with Smith.ai. I recommend them for sure!
Do not trust Smith AI they have every intention of stealing your money
Due to circumstances within the company, we have decided not to use that Smith.AI. We are a small business who has served our community with integrity and good faith. And we were looking at options that would help us grow. Initially Smith AI was cordial and responsive. They required a upfront payment at $2500 for a six month contract which we consider considered a short-term contract. We were assured that we would be happy with the service. Unfortunately, things within the company changed and we requested to cancel our contract. We offered the first month and requested the five additional months refunded. After two attempts via email to try to get our refund, this was their response.
Hi Dean,
I hope this email finds you well.
I'm sorry to hear that the owners decided not to move forward with the AI Receptionist, and I’d really appreciate the opportunity to better understand what led to that decision.
Regarding your request to cancel and refund the remaining months, because the account is on a long-term plan, our policy does not allow us to cancel the agreement early or refund the unused portion of the contract. The account will remain available through the end of the contracted term or until the included calls have been used.
You must understand we never set up the system. We never used it for one day. We do realize that they put some time in and we're willing to forfeit one month worth of funds in good faith.
When I responded in an email that we may be returning this over to attorneys for collection and writing a public review I was met with an email that stated they would give it to their supervisors. To date there has been no refund. We have never used their service. And I would highly recommend that nobody no small company no large company consider using them based on their theft. They do not offer a monthly option to start. You must pay $2500. It's the shortest contract. They have yet when you ask for a refund, they will tell you it is a long-term contract.
Beware of the thieves do not trust this company. And do not part with your hard earned money for such deceptive practices.
Smith AI has given me freedom of not having to answer every call. Their team is professional and I get compliments from my customers. They are the addition to my team that I needed.
An efficient, effective, and reasonably priced call answering service I use to help screen initial calls and determine relevant leads to follow up on. I've been pleased with the service.
Smith AI has been very helpful to me and my law practice. I started my solo practice one-year ago. Thankfully my business took off and I had lots of clients.
Unfortunately, I had to start deciding on whether to focus on answering new client intakes or focus on my current case load. I could not do both effectively at the same time. Neither option felt right.
Thankfully, I found out about Smith AI though Angel Meraz. He called me and explained the entire process to me. I am grateful for his continued guidance and support.
Now, I can focus on legal work while also having professional receptionists answer my business phone, greet new and existing clients, and complete intakes, which I can then review later on and follow up.
Smith AI’s service has allowed my business to grow, while I continue to focus on delivering outstanding legal representation for my current clients.
Two years in, it's like having a full-time receptionist
I run a solo estate planning and business law practice, and for over two years Smith.AI has answered every call that comes into my firm. Before them, calls went to voicemail while I was in a client meeting, and a good number of those people just called the next attorney on their list.
Three things have kept me a customer. Every call gets picked up by a real person. They screen out the solicitors and the callers who aren't a fit, so my callbacks are only to people worth talking to. And the receptionists sound like they work for me — clients routinely assume they've reached someone down the hall from my office, which is exactly what I want.
If you're a small firm or solo operator without front-desk staff, this is the closest thing to hiring a receptionist without the payroll.
At the Law Offices of R.F. Wittmeyer, we've been using smith.ai for our after hours call handling for years and we couldn't be happier with the quality of service they provide. Calls are always professionally handled with details accurately captured. They do a great job for us. We recently added their chat functionality to our website and that's been going great as well. We highly recommend smith.ai to any organization looking for a quality extension to their team.
They handle about 1,000 calls/month for me and work 24/7. One of the things that is super important to me, especially in this age of AI voice bots, is the ability to have a real human being answer my calls, whether they're incoming leads for my Law Firm, or existing clients. Smith AI does all this for me. They also have great client communication and the ability to speak to your account manager quickly. Highly recommend.
I have been with Smith.ai for nearly seven years, and they have become an important part of how we run our law firm. They answer our phones during the day, handle overflow when our staff is busy, and cover calls after hours and on weekends.
The biggest benefit for me is knowing that we don't have to miss a potential client just because everyone in the office is tied up or the call comes in after we have gone home. Their receptionists are professional, friendly, and do a great job representing our firm.
Over the years, we have adjusted our call instructions and processes as our firm has grown, and Smith.ai has been very easy to work with. After almost seven years, I continue to be very happy with the service.
I run a law firm and smith a.i has been a life saver. They are fantastic at answering calls, taking detailed history, and sending me the calls in a useful manner. There custoner service is first rate. They notify you when you are going to go over minutes so they can save you money. Who does that? Highly recommend.
Reply from Smith.ai2026-08-28
Thanks so much for this, Dan! We're glad our call-handling quality and detailed call summaries have been useful in running your firm. We appreciate you taking the time to share this.
We have been using Smith AI in our personal injury law firm for after hours, weekend, and rollover call answering for years. They are the best of the best. Great customer service and responsive to issues when they arise. 10/10 recommend
Reply from Smith.ai2026-08-28
Thank you, Brian! We're glad we've been a reliable solution for your personal injury firm for so long. We appreciate the years of trust and the recommendation.
Smith.ai is the GREATEST AI and live reception answering service out there - trust me, we've tried them all! Not only is the service good, the cost is completely reasonable, but the best part about Smith.ai? The staff! They're incredibly friendly, knowledgeable, and always offer support when you need it. 10/10. Make the move - you won't regret it!
Reply from Smith.ai2026-08-28
Thanks so much for these kind words, Katlin! We're thrilled to hear that we stood out after you tried other services and that our team's friendliness and support made the experience worth it. We really appreciate the enthusiasm and the recommendation!
Smith.ai has been a great addition to our office. Their team is professional, reliable, and helps make sure our calls are handled even when we’re busy.
Reply from Smith.ai2026-08-28
We appreciate your kind words, Philomena! Professional and reliable are exactly what we aim for.
Smith AI has been a great fit for our small law firm
Our firm switched to Smith AI late last year, and it has been a great experience. They integrate seamlessly with Dialpad, and allow us to route incoming calls to the most appropriate individuals and employee groups at a level that is very personalized to our firm's needs. Our clients report that the receptionists are friendly and helpful. From an administrative perspective, all my inquiries and requests for support are addressed quickly, and our account representative is always available to help as needed. We have had several virtual reception services over the years, and Smith has been our most positive experience.
Reply from Smith.ai2026-08-28
Thanks for sharing, LB! We're glad our integrations, personalized call routing, and service have fit your firm's needs so well. We look forward to continuing to serve you.
