Smith.ai

Thanks for your kind words, Kimberly! We're so glad we've been able to help you capture those missed calls. Turning calls into real revenue is exactly what we aim for. We appreciate you sticking with us this past year.

Thank you, Sean! We're glad our team has been able to follow your firm's workflow closely for handling, routing, and messaging calls. Prompt and polite service is exactly the standard we hold ourselves to. We appreciate you sharing your experience and look forward to continuing to serve your firm.

Thanks for being a longtime client, Dave! It means a lot that you trust our team to be the first voice your potential clients hear. We appreciate your continued partnership.

Thank you, Jason! We're glad our receptionists have been thorough about following your call flows closely. We look forward to continuing to serve you.

Hi Sean, thank you for the feedback. Call quality is something we take seriously, and improvements to how the AI receptionist handles conversations like yours are already in motion, with updates landing soon. We also want to candidly share our mistake here: our initial response to your cancellation told you that your refund request fell outside our 30-day money-back guarantee window, which wasn't correct. Just to note, our 30-day cancellation notice policy is a separate, similar-sounding policy, and it seemed this mix-up stemmed from conflating that with the money-back guarantee window. You were actually still within that window, and both charges have since been refunded in full to your original payment method. We know the mix-up on top of your experience is exactly why this became frustrating enough to write about, and we deeply regret that. If you're open, we'd appreciate you taking another look at this review now that the refunds have gone through. Either way, thanks for the honest feedback; it's the kind that helps us keep improving.

Whitney, we appreciate you taking the time to share this! We're thrilled the onboarding process set you up well, and we'll keep bringing that same level of care going forward. Thanks for the recommendation!

Thanks for the review, Brooke! We're glad that Haley provided a pleasant and timely onboarding experience! We appreciate your business and hope to continue supporting your front office.

Hi Jeralyn, We're sorry your experience left you feeling this way. We want to clarify a few points. After signing up, you contacted us with login questions. While your initial email was unfortunately delayed due to an internal routing issue, we responded within two days and offered to help you access your account, answer your questions, and complete onboarding during your onboarding call. By that point, you had decided you no longer wished to move forward, a decision we respected. Although refunds require time for account closure and standard internal processing, we remained in communication with you throughout the process. In addition, your refund has been issued as promised, which we informed you of on July 7th. We understand that the delay in our initial response contributed to your frustration, and we've already addressed the routing issue that caused it so future clients receive faster assistance. We appreciate your feedback and wish you the best moving forward.

Hi Sadie, we're sorry to hear about your experience and understand how frustrating this was. Our goal was never to make cancellation difficult. When you previously reached out to cancel, we offered additional support and complimentary service because we genuinely believed we could resolve the issues you were experiencing with your AI call handling and help you get more value from the service. When you ultimately decided to move forward and cancel this time around, we honored that request. Regarding the phone forwarding concerns, Smith.ai doesn't have the ability to control or "hijack" your phone numbers. Calls will continue routing to us only if forwarding remains enabled on one or more of your phone lines. In your case, multiple forwarding paths were configured, which understandably created confusion and made it seem as though calls were still being routed after one forwarding rule was removed. We're also sorry to hear your callers weren't having the experience you expected. We know how important every customer interaction is, and that's why our team spent time working through your setup and call routing with you. While we weren't able to turn things around in this case, we appreciate the opportunity we had to support your business and wish you the best moving forward.

Hi Shay, We're sorry to hear this was your experience. When we noticed an unusual volume of spam and telemarketing calls reaching your account, our team proactively enabled additional call-screening measures to help reduce unwanted calls and improve the quality of calls being routed through your service. We also frequently reached out with setup assistance and support resources throughout the onboarding process and remained available to help optimize your account. After you contacted us about the impact those spam calls had on your usage, we reviewed the situation and applied credits to your account to help address your concerns. We understand how frustrating it is when unwanted calls affect your call volume. While we automatically block millions of known spam calls, some unwanted calls can still make it through from time to time. We appreciate the opportunity to support your business and would welcome the chance to continue the conversation. Please reach out to our team directly so we can discuss any remaining concerns.

Thanks for sharing! It’s great to know your AI receptionist has been a helpful addition to your business. And just as important, we're glad our team has been there to support you every step of the way. We appreciate you trusting us with your calls!

Thanks for taking the time to share your experience, Greg! It’s good to know your AI receptionist is holding things down during your busy season. The results your team has experienced are exactly what we aim for: less time on repetitive calls and more time on the work that actually moves the business forward. We appreciate you trusting us with your customer interactions — and it’s even better to hear it’s only getting sharper as you refine it.

We appreciate you taking the time to share this, Guy! Earning this kind of trust isn’t something we take lightly. The team will appreciate the shoutout! What you said about “not just answering calls” is exactly what we strive for: ensuring every interaction we handle for your business feels like an extension of your team. Thanks for the recommendation!

Thanks for the review, Cory! Responsive onboarding and support that keeps pace with your needs is the goal. We appreciate your business and look forward to continuing to support you!

Thanks for sticking with us over the years, Shannon. It’s great to hear our team has been responsive and proactive in keeping things running smoothly!

Thanks for sharing this, Anya! We’re glad your onboarding felt easy and tailored to your needs. Quick responses and thoughtful solutions are exactly what we aim for from day one. We appreciate you choosing us to support your business.

Thanks for the kind words, Daniel! We’ll make sure Cesar sees this — he really does go above and beyond from start to finish. Appreciate you trusting us with your calls!

Thanks for sharing this, Ryan — we love hearing how smooth onboarding felt from day one. Responsive, helpful, and supportive — that’s exactly what we aim for. We appreciate you trusting us to support your business.

Love hearing this, Mitch — thank you for sharing! That peace of mind knowing your calls are being handled the way you want is exactly what we aim for. Glad everything’s running smoothly. We look forward to continuing to support your business!

Thank you so much for the thoughtful review, Joe! Our solutions are designed to deliver the best of both worlds: intelligent AI-powered call handling and skilled human receptionists. We’re glad you’re seeing the impact of both. Thank you for trusting us with your business for the past year. That kind of confidence is everything to us. We’re grateful for the partnership and excited to keep supporting your growth.