Smith.ai

Thanks for giving us a shot for your firm’s overflow calls — and even bigger thanks for sharing your experience, Carol! It’s awesome that your clients are noticing the AI Receptionist difference. Appreciate you spreading the word about Smith.ai, and we look forward to continuing to support your firm!

Thanks so much for sharing your exceptional experience, Roy! It means a lot to know that our service exceeded your expectations. Taking time to understand your needs, moving fast, and keeping clear communication are exactly the standards we aim for, so it’s great to see that come through. We’re excited to continue delivering at this level for your firm, and we'll be sure to give a shoutout to Alex!!

Thanks so much for sharing your incredible story, Marlene! We’re thrilled that AI Receptionist has helped you relaunch your business with confidence and give your customers a seamless experience — from intelligent AI call handling to smooth handoffs to our human receptionists. We’re excited to continue earning your trust as we expand our capabilities and grow alongside your business.

Thank you for sharing your experience, Erica. We appreciate the opportunity to respond and to clarify what occurred. While we regret that your experience didn’t meet expectations, many of the delays in setup stemmed from awaiting responses when we attempted to reach your team, which prevented us from completing setup within the original money-back guarantee window. After your onboarding call in early July, our team followed up multiple times to move forward with the configuration and finalize your call flow — the essential step needed to begin setup. Unfortunately, we didn’t receive an initial version of that flow until August 29, nearly a month after the guarantee period was originally set to end — and even then, the call flow we received from your team required major simplification before our work could begin. As a courtesy, we extended your billing date, effectively lengthening your refund eligibility to give your team more time. However, setup continued well beyond that period due to ongoing delays in receiving your finalized flow, which we needed to proceed. Regarding your statement that we “could not do any of what we said,” the specific capability in question — using external intake forms — was not mentioned until late October, several months into setup. When it was raised, our account manager clarified that external forms aren’t yet compatible with AI Receptionist and offered a workable alternative, which was not pursued. At no point did our team overpromise or guarantee functions that the AI Receptionist could not perform. In fact, we were transparent throughout setup about feasibility of all necessary features before activation. Throughout this process, our team maintained consistent communication despite periods of unresponsiveness on your end, clearly informed you that feasibility needed to be confirmed before promising features, and extended courtesies to support your delays. While we regret that the project didn’t move forward as planned, we remain proud of the transparency and diligence our team demonstrated while trying to make the system work for your needs.

We’re thrilled to hear that AI Receptionist has made such a difference for your practice, Dat! Helping you spend less time worrying about missed calls is exactly what our AI Receptionist is designed to do. Thanks for sharing your experience and for trusting Smith.ai to help your business thrive.

Jesse, we appreciate your many years with Smith.ai and truly regret that your recent experience fell short of the standard you’ve come to expect from us. Your feedback is fair, and we take it seriously. After reviewing your account, it’s clear there were unnecessary delays during the setup of your new account between late October and early November. That’s not the smooth experience we aim to deliver, and we’ve already shared this internally to strengthen communication and accountability within our customer success process. While we continue to advance our platform with AI technology, our human team remains at the center of everything we do. AI helps us respond faster and deliver more consistent results — it doesn’t replace the people behind the service or the ownership we take in supporting our clients. The situation you experienced isn’t reflective of our usual performance, and we’re taking steps to ensure it doesn’t happen again. Thank you for sharing your honest perspective. Your feedback helps us improve and reinforces our commitment to the same quality and care that first earned your trust.

Shannon, thanks for sharing your review! We're glad that AI Receptionist has been helping your business by answering customer questions and reducing spam calls!

We appreciate you taking the time to share your thoughts, Boyd. We’re sorry to hear your recent experience didn’t meet expectations, and would like to clarify a few details. Regarding your concern about appointment booking, we believe this may pertain to an instance where a live agent confirmed an appointment that was not booked. That call was promptly reviewed and addressed with the receptionist involved to ensure confirmed bookings are accurately completed moving forward. This was an isolated case, not reflective of our standard performance or quality. On the customer service side, we understand there was some confusion about your discount period and call volume charges. After reviewing your account, we issued a service credit as an exception and shared steps to help you manage spam and sales calls so your monthly usage stays on track. As we’ve shown, we’re always happy to help you optimize your plan based on your needs. Our goal is to provide transparent, high-quality service that supports your business. As such, we take feedback seriously — and we’ve consistently taken action on every concern you’ve raised. Our focus has never been on growth for its own sake, but on helping our clients grow through better results and stronger support. We’re dedicated to your success and truly value the opportunity to improve. We hope you’ll reconsider your review to reflect the responsiveness and care our team continues to provide.

Thank you so much for the wonderful review, Tawnee! We’re thrilled to hear how smooth the integration with our AI Receptionist has been and that our team’s care and check-ins have made such a difference. The crew will be over the moon to see your kind words. We love supporting your growth across locations and look forward to continuing as your partner every step of the way!

Thanks so much for sharing, Dante! We’re thrilled that our onboarding team made the process smooth from day one. We’ll be sure to pass along your kind words to Janina. We’re grateful for your recommendation and excited to continue supporting your business!

Thanks for the great review! We love that our filtering and scheduling features make running your business easier. We look forward to continuing to support your growth!

Jofre, thank you so much for your kind words! We're thrilled to hear that Smith.ai has made such a positive impact on your business. We're glad our services are helping you save time and enhance your customer experience. We truly appreciate your recommendation and look forward to continuing to support your growth!

Chris, thank you so much for the kind words! We’re thrilled to hear that Smith.ai has made a meaningful impact on your business. From seamless onboarding to cutting down spam and simplifying lead management, it’s exactly the kind of outcome we aim for. We’re honored to be part of your growth — and we can't wait to continue supporting your business.

Thank you for the kind words, Fred! We’re thrilled that our AI Receptionist has saved you time, improved your client experience, and given you peace of mind knowing every call is covered. We’re glad the setup and integration experiences were seamless, and we appreciate your trust in us to handle your calls professionally. We look forward to continuing to support your business!

Thank you for sharing your experience, and for the opportunity to respond. We know how critical it is for your business to receive every legitimate call. We take your concerns seriously, as evidenced by our efforts, which we detail below. When you first reached out on July 21, we immediately worked to schedule a meeting with our Senior Manager of Client Support, which took place on July 31, based on your schedule. The first step in the meantime was disabling call blocking while we worked to uncover why some valid calls were being marked as spam. During that initial meeting, a member of our tech team joined to help troubleshoot, and spam filtering was disabled on July 31 to resolve the issue. As a courtesy, we also applied a 50% credit for August, which you accepted. From the start, we advised that if the issue persisted, despite spam filtering being disabled, it could be tied to your phone provider. Reports from you on August 7 and August 21 confirmed the issue continued. Our team responded to both reports and, on August 22, advised you to disable Caller ID to resolve the matter. When we didn’t hear back, we followed up on August 26 to provide further assistance. At that time, you requested — and we granted — a free month of service. At this point, the next step is for you to follow up directly with your VoIP provider. We understand that this issue has been disruptive to your business, but we are limited in troubleshooting it further. We cannot control your VoIP provider, so that must be done by you, the account owner. With over 4,000 clients and a decade of experience, issues like these are thankfully rare but do arise from time to time. We remain committed to supporting you until this matter is fully resolved, and we hope at that time you'll revise your review to better reflect the work and effort we have (and will continue to) put in.

Lino, thanks so much for the great review! We're glad AI Receptionist is helping you stay focused on your work while capturing every opportunity. We’re committed to continual improvements and happy to hear that the features have been useful for you! You can count on us to keep delivering value, 24/7.

Thank you for your candid feedback. We understand how frustrating this experience was for you, and we appreciate the opportunity to clarify what happened. You first contacted us on July 9, within your 30-day money-back guarantee period, to cancel. Our onboarding team immediately began processing your cancellation request and offered to meet with you to see if we could tailor our services to better fit your business needs. On July 11, you agreed to meet with our team member to discuss how our service could be configured to best suit your needs (two days before the guarantee period ended), and ultimately met with our team on July 18. Due to your agreement to meet with a team member to optimize your account, the initial cancellation was halted. After your meeting on July 18, you decided to continue with the service, which extended your subscription into a second month. Your money-back guarantee period came to an end as of July 13. From that point forward, any cancellations would follow our standard 30-day notice policy. Unfortunately, during the July 18 meeting, we did not communicate this policy clearly — a lapse that understandably caused confusion when you requested to cancel again on August 10, just three days before your third billing date. While our team had reached out twice before July 9 (during the guarantee period) to check in (without receiving a response), we take responsibility for the missed opportunities to explain the cancellation policy when you chose to continue (July 11 & 18). We’ve since closed your account per your request. We issued a refund for the second month of service, and we were able to rush and get your cancellation processed with almost no notice, so you never had to make a third payment. We also want you (and everyone reading this) to know that we’ve taken steps to ensure this kind of communication gap doesn’t happen again. With 10 years in business, we still make mistakes from time to time. Our policies are in our terms and conditions, but we appreciate that it can be helpful to go over such policies together.

Thank you so much for the glowing review! We’re thrilled our 24/7 AI Receptionist got up to speed on your FAQs in just a couple of days and that the call flow fits your clinic’s needs seamlessly. Here’s to never missing a patient call!

Thanks for the review, Bobbie! We're glad that AI Receptionist provided quality call answering with timely updates for your business!

Thank you for your feedback! We’re thrilled you’ve booked two consultations in just one week and that our professional, warm agents exceeded your past experiences. We take pride in delivering consistent, high-quality service, and your input means a lot. Thank you for choosing Smith.ai, and we look forward to continuing to support your success!