Great experience for me and my customers!
I’ve been using Smith AI for the last four months. I was incredibly fearful about what my experience would be working with an AI company that had not been around for very long, but my biggest concerns were how it was going to have an impact on my customers. I just bought out my business partner in June and was essentially relaunching my business without having the sales staff that I previously had. I knew I needed help on a lot of it, I just wasn’t able to afford hiring a sales team to sit in the office and work alongside me. The system is very user-friendly in terms of setting up your AI assistant and my AI assistant answers and handles calls accordingly to how I set it up and based on customer interactions. It truly is remarkable! What I love the most is that if the caller wants to speak to a live person, my AI assistant will transfer the call over to a live person who then intern handles the call so professionally, and according to my preferences and preset standards I set for calls to be answered by live agents. I immediately get an email transcription for my AI assistant and or the live agent to myself, and my colleagues letting me know that a call came in and with every little detail about the call I absolutely love using Smith AI and don’t think I will change. I more believe I will grow my business with them as they grow by adding new call center services.