Two years in, it's like having a full-time receptionist
I run a solo estate planning and business law practice, and for over two years Smith.AI has answered every call that comes into my firm. Before them, calls went to voicemail while I was in a client meeting, and a good number of those people just called the next attorney on their list. Three things have kept me a customer. Every call gets picked up by a real person. They screen out the solicitors and the callers who aren't a fit, so my callbacks are only to people worth talking to. And the receptionists sound like they work for me — clients routinely assume they've reached someone down the hall from my office, which is exactly what I want. If you're a small firm or solo operator without front-desk staff, this is the closest thing to hiring a receptionist without the payroll.