The Old Windmill Inn Swaffham
My son Booked a table at The Old Windmill Inn for my 77 year birthday. He and his family drove down from Liverpool to Swaffham. Norfolk. We arrived on time and were shown to our table very near the bar. We ordered drinks and looked through the menu. Ten minutes later the young waitress took our order. We were then informed there was a forty minute wait because there was a large booking. No problem there. We were chatting and enjoying ourselves had another order of drinks. At eight pm our orders of food were served firstly my sons and grandsons order of steak etc. when the young lady returned with my order and my daughter in law my son asked which of the steaks was medium and which was medium rare she replied they were both the same! My son queried this by saying no that was not right he had ordered medium and medium rare the waitress disputed this and my son said ok. There was no point continuing with the conversation. At this point I looked at my order and saw half the plate was full of lettuce, water cress and a bit of cucumber. The other half contained two pots of small prawns in sauce and coleslaw. The prawns were watery with no taste and the sauce was tasteless too. Coleslaw Was non descriptive in taste. I mixed the three together in the hope it might taste better, it didn’t. Then I thought of the price they had charged for this meal £16.99 And could not see the justification of that price. I realised also I had not been given my gluten free bread so I queried where my bread was. She came back with a roll toasted in half on a small plate. It didn’t look appealing at the least no butter just dry. In between this my daughter in law asked for red sauce for her cheeseburger she had ordered . That did not appear. When the waitress came to clear the plates and asked whether everything as ok I told her that I thought my meal was disgustingly over priced and tasted awful. She said she would find out what she could do about the situation of my meal. The manager appeared and asked what the problem was and I repeated what I had said to the waitress. Then my son joined the conversation saying that wasn’t the only problem because he had ordered the medium and medium rare steaks and got two mediums instead. The managed retorted that three people had heard our order being given and it was not what my son said. My son asked if he was saying he was a liar. My son pointed out that you should not speak in the fashion he was talking to us as customers! My son then picked up the plate with my roll on and showed the managed and asked whether he thought it was right to expect me to eat a dry roll. The manager then accused my son of putting the plate in his face. It was by his tummy ! The manager lost it completely telling us to leave, go. We were shocked at his reaction we hadn’t made a scene. He did. We didn’t threaten him in any way or raise our voices . We all were in shock unbelievable behaviour from a manager. Never ever had we received that kind of treatment before. Absolutely I unforgivable.