did not honor their cancellation policy
I booked a hotel stay for November 12, 2026, on October 2, 2026. According to your policy, I am entitled to free cancellation 24–48 hours before the check-in deadline for a full refund. However, Trip.com refused to cancel my booking without giving a reason. I also called the hotel. Their representative said Trip.com received the payment and should process the cancellation and refund.