New Pace S Pro broken - no customer service
I waited a year (!) for my Pace S Pro. Of course, after waiting a year, I had to reinstall all the updates, which took quite a long time. After the whole process, I got error message 2008. I contacted customer service and Max gave me instructions on what to do. When that didn't work, he said that the motherboard was defective. He would send me a new one. I would then have to install it myself. He did not respond to my request to at least extend the warranty. I find it very strange that after waiting a year for an expensive tennis ball machine that is advertised as being high quality, I am not even given a warranty extension and have to replace the motherboard myself. Is it due to the poor quality of the machine or is customer service ‘just’ overwhelmed? To be continued.